Live Chat Agent

Company: Pentagoet Inn
Job Type: Part-time/Full-time
Location: Remote (USA Only)
Salary: Competitive, based on experience

About Us:
Pentagoet Inn is a historic and luxurious inn located in Castine, Maine. Our 149-year-old inn has been charming guests with its exquisite accommodations, gourmet dining and breathtaking views of the Penobscot Bay. We are currently looking for a highly motivated and customer-oriented individual to join our team as a Live Chat Agent.

Job Description:

As a Live Chat Agent, you will play a crucial role in providing exceptional customer service to our guests. You will be the first point of contact for guests and assist them with their inquiries, reservations and other requests through our online chat platform. You will have the opportunity to work remotely and be part of a professional and dedicated team.

Responsibilities:

- Responding promptly and professionally to all live chat inquiries from guests

- Providing information and assistance regarding reservations, amenities and other inquiries

- Assisting guests with any technical issues or questions related to the chat platform

- Handling multiple chats simultaneously while ensuring excellent customer service

- Maintaining a high level of product and service knowledge to answer any questions accurately

- Proactively engaging in chat conversations to upsell and cross-sell services and amenities

- Escalating any urgent or complex issues to the appropriate department for resolution

- Maintaining a positive and professional attitude at all times while representing Pentagoet Inn

Requirements:

- Minimum of 1 year experience in customer service, preferably in a hospitality or online chat environment

- Excellent written and verbal communication skills

- Strong problem-solving and conflict resolution abilities

- Ability to multitask and manage time effectively

- Detail-oriented and able to maintain accuracy while working in a fast-paced environment

- Knowledge of reservation systems and online chat platforms is a plus

- A passion for delivering exceptional customer service and creating memorable experiences for guests

Benefits:

- Competitive salary based on experience

- Flexible schedule for a good work-life balance

- Remote work opportunity

- Generous employee discounts on rooms and dining at Pentagoet Inn

- Career growth opportunities within the company

If you are a highly motivated individual with a passion for hospitality and customer service, we want you to join our dynamic team at Pentagoet Inn. Apply now to be a part of our journey in providing unforgettable experiences for our guests!