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PearsonPE

Lead Specialist, Enterprise Customer Success

Pearson plc is a leading global education company that provides a wide range of learning materials and educational services to help learners and educators succeed.

Pearson

Employee count: 1001-5000

United States only

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The Lead Specialist, Customer Success (Enterprise) will serve as the Enterprise Customer Success Manager for Pearson's most strategic enterprise accounts, leading complex cross-product success programs to drive measurable adoption, value realization, and executive-level impact.

Requirements

  • 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments
  • Demonstrated experience driving value realization and translating product adoption into measurable business outcomes
  • Strong ability to synthesize product-level data into actionable enterprise-level insights
  • Executive-ready communication skills, with experience supporting governance conversations and strategic reviews
  • Strong documentation and program management skills, with attention to structure, detail, and follow-through
  • An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues

About the job

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Job type

Full Time

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Location requirements

Hiring timezones

United States +/- 0 hours

About Pearson

Learn more about Pearson and their company culture.

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Pearson plc is the world's leading learning company, dedicated to helping people realize their potential through learning. Established in 1844, Pearson has evolved into a multinational corporation that delivers educational content and assessment services across the globe. With a commitment to innovation, Pearson integrates modern technology into its educational products, making learning accessible and engaging for all ages.

Headquartered in London, England, Pearson operates in over 70 countries and employs approximately 24,000 people. The company is organized into various divisions that focus on different educational segments including higher education, K-12 education, and workforce training. These divisions work synergistically to provide tailored solutions that cater to the unique needs of learners, educators, and institutions worldwide. Pearson is recognized for its extensive portfolio, which includes textbooks, digital learning resources, assessments, and online courses that facilitate student success and improve educational outcomes.

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