The Lead Specialist, Customer Success (Enterprise) will serve as the Enterprise Customer Success Manager for Pearson's most strategic enterprise accounts, leading complex cross-product success programs to drive measurable adoption, value realization, and executive-level impact.
Requirements
- 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments
- Demonstrated experience driving value realization and translating product adoption into measurable business outcomes
- Strong ability to synthesize product-level data into actionable enterprise-level insights
- Executive-ready communication skills, with experience supporting governance conversations and strategic reviews
- Strong documentation and program management skills, with attention to structure, detail, and follow-through
- An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues
