Advanced Specialist, Customer Success

Pearson plc is a leading global education company that provides a wide range of learning materials and educational services to help learners and educators succeed.

Pearson

Employee count: 1001-5000

Salary: 80k-85k USD

United States only

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The Advanced Specialist, Customer Success will provide hands-on operational support to assigned schools, coordinate and complete manual school operations tasks, and ensure school leaders and their teams are equipped to meet operational requirements throughout the school year cycle.

Requirements

Bachelor's degree in Education, Business or equivalent
Knowledge of Pearson Online Classroom is required
Project management experience
Strong cross-functional coordination
Change enablement and continuous improvement process capabilities
Strong customer service experience and skills

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About the job

Apply before

Jul 06, 2026

Posted on

May 07, 2026

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 80k-85k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

About Pearson

Learn more about Pearson and their company culture.

View company profile

Pearson plc is the world's leading learning company, dedicated to helping people realize their potential through learning. Established in 1844, Pearson has evolved into a multinational corporation that delivers educational content and assessment services across the globe. With a commitment to innovation, Pearson integrates modern technology into its educational products, making learning accessible and engaging for all ages.

Headquartered in London, England, Pearson operates in over 70 countries and employs approximately 24,000 people. The company is organized into various divisions that focus on different educational segments including higher education, K-12 education, and workforce training. These divisions work synergistically to provide tailored solutions that cater to the unique needs of learners, educators, and institutions worldwide. Pearson is recognized for its extensive portfolio, which includes textbooks, digital learning resources, assessments, and online courses that facilitate student success and improve educational outcomes.