Path ArcPA

Customer Service ( Remote work )

PATH ARC is a strategic staffing company in Southern California that connects candidates with Fortune 500 companies to help them find their ideal career opportunities.

Path Arc

Employee count: 11-50

United States only

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

Benefits

  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Path Arc

Learn more about Path Arc and their company culture.

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PATH ARC is a Southern California based strategic staffing company that specializes in connecting talented candidates with Fortune 500 companies. During the current job market challenges, we are dedicated to facilitating opportunities that align our clients with ideal career paths. Our extensive network of professional relationships allows us to effectively match candidates with the right companies looking to hire.

At PATH ARC, we understand the importance of finding the right career fit. Our team conducts comprehensive evaluations of candidates' resumes, skills, and experiences to ensure the best possible alignment with potential employers. We pride ourselves on our personalized approach, preparing candidates for success by carefully selecting companies that not only offer roles but also provide growth and fulfillment in their career journeys.

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Path Arc

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