Knowledge Base Specialist

Who We Are

ParentSquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 20,000 schools and 10 million parents and guardians across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified - email, text, voice, web, app, and social - to the ways they can interact with schools - forms, sign-ups, payments, RSVPs, language translations, chat and more. We just celebrated our 13th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians.

Who We’re Looking For

ParentSquare is looking for a Knowledge Base Specialist to join our team and play a key role in managing and improving our customer help articles and internal knowledge base. Your work will empower educators, families, and internal teams to easily access the information they need—reducing support tickets, maintaining consistent messaging, and enhancing self-service options.

You have a passion for organizing and presenting information in a clear, user-friendly way. You thrive in an environment where collaboration, problem-solving, and continuous improvement are key. Working alongside the Senior Knowledge Base Manager, you'll refine and expand our knowledge resources to support both customers and internal teams.

This Role Will Include:

• Managing and maintaining the knowledge base to support customers and internal teams

• Organizing and structuring content to improve accessibility and usability

• Capturing and documenting new knowledge to keep resources up to date

• Analyzing engagement data to improve content effectiveness and user experience

• Providing training and support to encourage a strong knowledge-sharing culture.

• Collaborating cross-functionally to improve self-service resources and reduce support tickets

• Assisting with Zendesk Help Center management, including potential redesigns and template updates

Our Ideal Candidate Will Have:

• 2+ years of experience in knowledge management, technical writing, or a related role

• Experience with SaaS platforms, customer support, or technical documentation

• Strong writing and editing skills with an eye for clarity and consistency

• A detail-oriented, analytical mindset with a focus on continuous improvement

• Familiarity with Zendesk Knowledge (formerly Guide) or similar help center platforms

• Ability to collaborate across teams and communicate complex information simply

• A proactive approach to problem-solving and knowledge sharing

The perks of working for us are great!

• Employer-paid health insurance (including dependent coverage)

• An employer-matched 401K retirement savings program from day 1

• Paid Parental Leave

• Stock options

• Health + wellness reimbursements

• Generous PTO that increases each year

• 15 paid holidays, including your birthday!

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $65,000 to $70,000 DOE.