ServiceNow ITSM/BCM Configurator (PL683) (2)

Paralucent is a boutique technology project delivery and staffing company that has had tremendous success over the past 21 years. We are a passionate group that has been focused on execution, delivery, and client satisfaction. We are seeking multiple ServiceNow Developers to assist our client in the consulting services sector with future projects. This is will be a long term contract or full-time permanent hire.

We are seeking an experienced and detail-oriented ServiceNow Configurator specializing in Business Continuity Management (BCM) and IT Service Management (ITSM) for our client in consulting. The ideal candidate will have a deep understanding of the ServiceNow platform, particularly in the configuration and implementation of BCM and ITSM modules. The ServiceNow Configurator will be responsible for designing, configuring, and maintaining the BCM and ITSM applications within ServiceNow, ensuring they meet the organization's needs and industry best practices.

Responsibilities:

• Design, configure, and implement ServiceNow BCM and ITSM modules to meet the organization's business continuity, disaster recovery, and IT service management requirements.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions.
• Develop and maintain workflows, forms, scripts, and integrations related to BCM and ITSM within the ServiceNow platform.
• Ensure the BCM and ITSM modules are aligned with the organization's policies, procedures, and compliance requirements.
• Conduct regular reviews and updates of the BCM and ITSM configurations to ensure they remain effective and up-to-date.
• Provide technical expertise and support to end-users and stakeholders on ServiceNow BCM and ITSM functionalities.
• Perform thorough testing and validation of BCM and ITSM configurations to ensure functionality and performance meet the required standards.
• Create and maintain comprehensive documentation of BCM and ITSM configurations, processes, and procedures.
• Stay current with ServiceNow releases and updates, evaluating their impact on BCM and ITSM configurations and making necessary adjustments.
• Provide training and knowledge transfer to team members and end-users on BCM and ITSM functionalities within ServiceNow.

Requirements

• Minimum of 3 years of experience in configuring and implementing ServiceNow solutions, with specific experience in BCM and ITSM modules.
• Strong understanding of Business Continuity Management and IT Service Management principles and best practices.
• Proficiency in ServiceNow scripting, workflows, forms, and integrations.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong documentation skills, with the ability to create detailed configuration and process documentation

. • Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• ServiceNow certification in System Administration or Implementation Specialist.
• Certification in Business Continuity Management (e.g., CBCP, MBCI).
• Experience with other ServiceNow modules such as IT Operations Management (ITOM).
• Knowledge of Human Resources Service Delivery (HRSD) modules is good to have.
• Knowledge of industry standards and frameworks related to BCM, such as ISO 22301.