Solutions Engineer

The Solutions Engineer at PandaDoc is a member of the revenue team, who bridges the gap between sales and technology as a trusted technical advisor. You will be an expert on the PandaDoc platform, APIs, CPQ, and integrations. This is a Revenue and Customer-focused position that plays an integral role in the long-term success of PandaDoc users.

You will be responsible for translating customers’ business and technical needs into PandaDoc demos and answering technical and business questions to instill a sense of trust with our platform and offerings.

In this role, you will:

• Participate in Sales, delivering technical reviews and demos to prospects via calls and video meetings and actively collaborate with PandaDoc customers and internal teams.
• Understand and map out complex customer issues related to their business processes and deliver trusted, long-term, high ROI solutions
• Build relationships with Product Management, Engineering, Product Marketing and other parts of the Sales organization to increase technical/ business expertise and provide customer-centric feedback.
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, product roadmap discussions business process diagrams

About you:

• Computer Science or related Bachelor's Degree
• 2+ years experience in SaaS solutions, concepts, and business models
• Strong presentation skills and customer-facing acumen
• Experience building and leading bespoke technical demos.
• Advanced familiarity with system integration methods such as web services, SDKs, REST APIs
• Experience with Salesforce, Dynamics, Hubspot, and other CRM solutions
• Experience working with business functional areas including Sales, Customer Success, Customer Support, or Development
• High Degree of Business Empathy: We are an extension of the businesses of our clients. In order for us to achieve customer ROI, their goals must be your goals. Take pride in having a hand at our customers’ success and be resourceful at resolving technical problems.
• High Degree of Self-Awareness: You embody the ability to realize your actions, your strengths, and your weaknesses. You desire to never stop learning and recognize that every team member (regardless of tenure) has ideas that matter.
• Self Starter: We believe quick action takes precedence over perfection. You embody the ability to become a PandaDoc product expert and have the technical know-how to integrate it with other on-premise and cloud SAAS products or customer IT solutions
• Team Player: You value team success as much as you value your own. Rapid growth and a frequently changing business landscape require open lines of communication, learning from and teaching others, and contributing to the greater good of the program.
• Communication: You will work closely with customers and be part of calls and meetings to identify solutions for their business. You have the ability to disseminate highly technical information to all customers and fellow Pandas.

Company Overview:

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, virtual team bonding events. Although our Pandas are located remotely across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

Employees may be able to purchase company stock (or receive annual bonuses)
Employees (and their families) may enroll in the company's medical, dental, vision, short long term disability, life insurance, FSA and 401k plans. Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year

The annual OTE is up $135,000 (base + bonus combined)

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Application deadline 10/25