E-commerce & Customer Support Coordinator || Work from Home || up to 55k

Empower Your Careerwith OutForce BPO Philippines

Who’s OutForce?

OutForce is apeople-first outsourcing company focused on building high-performing teams andlong-term careers.

We partner withcompanies around the world, providing dedicated offshore professionals who workas an extension of our clients’ teams.

Unlike traditionaloutsourcing models, our people are fully embedded into their client’s business,creating meaningful work, stronger collaboration, and long-term careeropportunities.

We are proud to be:

?Great Place to Work® Certified

?HR Asia Best Companies to Work for in Asia 2025

?HR Asia Most Caring Company Award 2025

?HR Asia Diversity, Equity & Inclusion Award2025

At OutForce, weinvest in our people through career growth opportunities, flexible workenvironments, supportive leadership, and a culture built on trust,collaboration, and continuous improvement.

As a tech-enabled,people-powered company, we are committed to helping our employees growalongside some of the world’s most exciting businesses.

Join OutForce andbuild your future with one of Asia’s best workplaces.

About the Team You’llJoin

A global technology and outsourcing solutions provider that partners with businesses to deliver tailored digital, operational, and staffing support. The company specializes in building scalable solutions through a combination of technology, web development, and skilled global talent to help organizations improve efficiency and drive growth.

Job Overview:

Employment type:Full-time

Work setup: Work from home

Salary: PHP 35,000.00- PHP 55,000.00

We are recruiting anE-commerce Customer Support & Operations Specialist to join the team of afast-growing London-based fashion and e-commerce brand. The brand has a globalcustomer base — UK, US, Middle East, Europe — and customers contact them acrossemail, live chat, WhatsApp, and social media every day.

You will be the voicethat customers experience when they reach out. You will also support theoperational side of the e-commerce business — keeping the website accurate,processing returns, and supporting the analytics that help the brand understandhow it is doing. The role suits someone who is genuinely good with people inwriting, who likes finding answers, and who is not afraid of spreadsheets anddata.

You will workdirectly with the brand’s London team as an extension of their e-commercefunction. They will set the priorities and standards; we provide the structure,support, and an environment that lets you do your best work.

You will work withindustry-standard e-commerce platforms including Gorgias, Shopify, and others.We are a Gorgias-certified partner and provide comprehensive platform trainingas part of onboarding — we hire on aptitude and communication skills, not on priorplatform-specific experience.

What we offer:

• Competitive compensation package aligned with your skills and experience
  
• Comprehensive HMO coverage, including a free dependent on Day 1
  
• Employee referral program with rewarding incentives
  
• 20 days of annual leave, giving you flexibility to manage your time
  
• Engaging team activities and events to keep work enjoyable
  
• Build strong, high-impact connections with key stakeholders across the business
  
• Take part in client engagement initiatives to elevate your professional experience
  

What We’re LookingFor:

• 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations
  
• A track record of working with international clients — US, UK, Australian, or European businesses preferred
  
• Strong familiarity with at least one ERP, inventory management, or warehouse management platform — examples include but are not limited to NetSuite, SAP, Odoo, Cin7, ShipStation, Zoho Inventory, or similar. You do not need to have used the exact systems the brand uses; you need to demonstrate you learn systems quickly
  
• Strong Excel / Google Sheets users who have managed inventory or operations without a dedicated ERP are also welcome to apply
  
• Excellent written English — you will be writing to retail buyers and logistics partners in the UK every day
  
• Strong attention to detail, particularly with numbers, codes, and documentation
  
• Comfort working with high-value, high-detail work where getting the numbers right matters
  
• A bachelor’s degree, ideally in logistics, supply chain, business administration, or a related field
  

Bonus points if you have

• 4+ years’ experience or prior wholesale operations background
  
• Prior experience with apparel, fashion, or consumer goods brands
  
• Familiarity with international customs documentation and commodity coding (any jurisdiction)
  
• Exposure to international wholesale or retail partner portals (e.g. major department store vendor systems)
  
• Experience workingnight shift or UK hours for previous international employers
  

What You’ll BeWorking On:

• Managing all online customer enquiriesthrough Gorgias (the brand’s helpdesk platform), responding within 24 hours
  
• Handling WhatsAppcustomer communications, including responding to broadcast messages around newcollection launches
  
• Resolving issuescalmly and professionally — order amendments, delivery problems, sizingquestions, product enquiries
  
• Processing customerrefunds following the brand’s policies
  
• Supporting returns and exchanges, includinginspecting return data weekly and flagging patterns
  
• Conducting daily order checks, monitoring fulfillment, pre-orders and reporting any issues back to the e-commerce team
  
• Managing and executing weekly stock transfers between locations, ensuring accurate inventory levels across all channels
  

• Uploading product information, copy, andimagery to the brand’s Shopify site
  
• Tagging productscorrectly so they appear in the right collections and filters
  
• Uploading size guidesand product details
  
• Updating pricingacross the website
  
• Managing pre-orderand restock notification messaging
  
• Running regular UX spot-checks across thewebsite to catch issues before customers do
  

International orders

• Supporting the brand’s internationalcustomers through Global-E (their cross-border e-commerce platform — trainingprovided)
  
• Resolving delivery issues that spaninternational shipping
  

Reporting and analytics

• Supporting performance reporting acrosse-commerce, social, and email channels — extracting key metrics from thebrand’s analytics platforms and presenting them in a structured weekly format
  
• Flagging trends, anomalies, and opportunitiesto the UK team
  

Ready to take yourcareer to the next level? Join us and be part of a team that values yourgrowth, celebrates your achievements, and empowers you to make a real impact.Apply today and start shaping your future with a company that invests in yoursuccess every step of the way!