Global Sales Tools, UAT Tester

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? The Global Sales Tools, UAT Tester is responsible for executing User Acceptance Testing (UAT) for CRM implementations and other global sales technology solutions at Otis. This role ensures that new systems and enhancements meet business requirements, deliver a seamless user experience, and support the strategic goals of the WHQ Global Sales COE team.

This role can be done remotely anywhere in the United States.

On a typical day you will:

• Author and execute UAT test cases for CRM and other global sales tools, following established Test Plans.

• Collaborate with business stakeholders, DT, and project teams to understand UAT scope, objectives, and success criteria.

• Participate in testing activities that require coordination with regional systems and personnel.

• Review business requirements and process flow to develop and validate test scenarios and scripts.

• Communicate testing progress and issues to the UAT Lead and project teams.

• Identify, document, and track defects - working closely with technical teams to ensure prompt resolution.

• Provide clear, actionable feedback on system functionality and user experience.

• Apply business testing best practices based on Agile methodology.

• Contribute to the improvement of UAT processes, tools, and documentation.

• Participate in end-to-end system testing of new CRM implementations in new countries prior to pilot launches and full rollouts, ensuring readiness and quality.

What you will need to be successful:

• Bachelor’s degree in business, Information Technology, or a related field

• Relevant certifications in software testing, agile project management, or CRM platforms are a plus

• Experience participating in UAT for CRM or sales technology implementations in a global environment

• 3+ years of understanding of sales processes, CRM systems, and related business applications

• Strong analytical, organizational, and communication skills

• Ability to work collaboratively with cross-functional and geographically dispersed teams

• Familiarity with defect tracking tools and test management platforms

• Attention to detail and commitment to delivering high-quality results

• Ability to adapt to changing priorities and manage multiple tasks simultaneously

• Knowledge of Otis Elevator products, services, and sales operations is preferred

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation, along with paid company holidays

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

•  Voluntary benefits, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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