United States onlyREQUIRED KNOWLEDGE, SKILLS & TRAINING
- Bachelor's degree, or in place of a degree, 4+ years of relevant experience preferable in Specialty Pharmacy
- Ability to successfully work with a diverse customer base both externally and internally, including but not limited to manufacturer accounts representatives, MD office staff, and patients.
- Excellent verbal and written communication skills
- Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
- Ability to work well in a team environment and provide support to other team members.
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
- Ability to be detailed oriented and flexible to changing priorities.
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
- Ability to multitask and deliver on tight deadlines.
- Ability to work well in a fast-paced environment.
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
- Intermediate knowledge of Microsoft Excel Required
- Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
- Collaborates with internal SPP teams or team members to expedite patient processing as needed.
- Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
- Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
- In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
- Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
- In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
- Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
- Attend scheduled manufacturer, program manager and therapy team meetings.
- BCBSIL Medical
- Delta Dental
- EyeMed Vision
- 401k
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement
