Technical Support Consultant (Enhanced DV)

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

OPENTEXT

We are proven market leaders in Content Services, Business Network, Digital Experience and Cybersecurity. Our organisation brings new categories of AI & Analytics, Application Modernization & Delivery, and Digital Operations Management. OpenText powers and protects information to elevate every person and every organization to be their best. We help customers gain an information advantage and accelerate their digital transformation.

YOUR IMPACT

Open Text Professional Services helps customers plan, govern, and execute their journey to IT value so they can run and transform at the same time. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

WHAT THE ROLE OFFERS

• Supporting a range of Open Text tooling and integrations.
• Investigating, diagnosing and remediating complex technical issues.
• Maintaining and updating integrations with connected 3rd party systems.
• Producing and reviewing technical documentation.
• Participation in and support of performance testing and security vulnerability testing.
• Communicating with Open Text Support and Product Development teams.
• Identifying, planning and implementing improvements in accordance with the Authority’s Continuous Service Improvement (CSI) process.

WHAT YOU NEED TO SUCCEED

• This role involves providing services as part of a small team, working in close conjunction with other teams both within the Authority and within the larger Open Text organisation.
• Background in Service Management Capabilities and experience of working with Service Management toolsets:
  • Discovery tools
  • CMDB and Asset Management
  • Integration of different application
• Specific knowledge of secure government operations and ways of working.
• Current Enhanced DV clearance required.
• Experience of working with personnel in a cross agency environment is highly desirable.

ONE LAST THING

At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected].