Salesforce Solution Architect (Remote, Canada)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Internal systems play a key role in OpenTable’s success and our ability to provide excellent support for our restaurants and diners. Reporting to the Senior Manager - Business Optimization, this role is responsible for enhancing Salesforce architecture and supporting the Global Sales & Services organization in its usage of SFDC. You will work across multiple Clouds/platforms and collaborate with stakeholders on the Revenue Operations, Sales, Account Management, Onboarding, Marketing, Support, Finance, and Product teams to optimize a complex Salesforce instance. You’ll consult around ideal strategies to evolve OpenTable’s Salesforce setup in order to achieve peak efficiency, data cleanliness, and user experience.

This position will make strategic recommendations around technical solutions, based on a thorough understanding of business needs, in alignment with standard processes and cutting edge features available in the Salesforce ecosystem. The Solution Architect will analyze, design, and implement processes and workflows in order to increase adoption and ultimately grow revenue; they’ll create documentation and materials for various user types/groups, and will be instrumental in shaping the Business Optimization team’s roadmap for the implementation of internal Sales & Services tools.

In this role, you will:

• Work alongside the Revenue Operations team to gather requirements, prioritize initiatives into sprints, and communicate with stakeholders about new enhancements
• Build strong working relationships and in-depth knowledge of internal departments and their processes in order to identify areas of opportunity and recommend solutions
• Overhaul business processes and design new automations to improve operational efficiency
• Partner with Salesforce Admins and Engineers to implement multi-component solutions across Sales & Support Clouds
• Operate as a liaison between the Global Sales & Services team and Product/Engineering org
• Act as a Salesforce subject matter expert and driver of technical transformation
• Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, and pipeline

Please apply if:

• 5+ years of Salesforce Lightning experience, with a focus on internal systems/business applications (Business and/or Technical Architect Certification preferred)
• Experience managing Salesforce feature requests
• Advanced skills building Salesforce reports/dashboards
• Experience with Salesforce integrations, complex data storage models, and their implications
• The capacity to grasp and learn new technical concepts quickly and independently
• Excellent verbal, written, and visual communication skills
• Strong problem-solving, critical thinking, and organizational skills
• The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines

Required and preferred skills:

• Sales Cloud and Service Cloud experience required
• Native Salesforce AI solutioning experience (Einstein Bots/Copilot/Service Agent) preferred
• Telephony solutioning experience (Service Cloud Voice) preferred
• Experience with Groove, Geopointe, Calendly, Marketo, and DocuSign is a plus
• Advanced skills in creating complex reports and dashboards in Salesforce Lightning
• Proficient in Excel, and with managing large data sets (Data Loader preferred)
• Ability to write clear, concise users stories and process changes/instructions
• Experience in Agile development methodology
• Experience with Lucidchart or other design applications
• Preferred Credentials: AI Specialist, Application Architect, B2C Commerce Architect, B2C Solution Architect, Data Architect, Development Lifecycle and Deployment Architect, Integration Architect, System Architect, Technical Architect
• Preferred Superbadges: User Experience, Lightning Web Components, Object Relationships, Flow Interactions, Process Automation Specialist, Duplicate Management, Data Validation, Admin Super Set, Service Cloud Specialist, Lightning Implementation Specialist, and/or Business Administration Specialist

Benefits:

• Paid Time Off - 20 days a year
• Birthday/celebration PTO - 1 day
• Annual company weeks off
• Flexible sick time off
• Paid volunteer time
• Parental Leave Benefits
• Dental & Vision Insurance
• Life & Disability Insurance
• Group RRSP and DPSP
• Major Medical Insurance (dependent care options)

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.