United States onlyAbout the Role
OpenLoop is hiring a Patient Support Specialist to join our remote team. In this role, you'll deliver high-quality, empathetic support to patients while quickly becoming a subject matter expert across patient care functions. You'll identify gaps in care, propose improvements, and ensure a seamless experience tailored to each client’s needs. Success in this position requires strong communication skills, proficiency with multiple software platforms, and a deep understanding of the healthcare landscape.
What You'll Do
- Become a subject matter expert across multiple patient support functions, processes, and client programs.
- Identify and escalate gaps in patient care or service delivery to ensure timely resolution and improved outcomes.
- Utilize various software platforms and tools to document, track, and resolve patient inquiries.
- Provide professional, compassionate, and high-quality support to patients via phone, email, chat, or other communication channels.
- Understand and adapt to the unique workflows and care models of each healthcare client.
- Collaborate with internal teams (clinical, operational, and technical) to improve processes and enhance the patient experience.
- Maintain a high level of professionalism and empathy during all patient interactions.
- Adhere to HIPAA and other healthcare compliance standards.
- Other duties as assigned.
Who You Are
- 2+ years of experience in a patient-facing or healthcare support role.
- Strong understanding of healthcare services, terminology, and patient care coordination.
- Excellent verbal and written communication skills with a focus on active listening and empathy.
- Comfortable using and learning multiple software tools and systems.
- Proven ability to identify process gaps and contribute to continuous improvement initiatives.
- Strong organizational and time management skills in a fast-paced environment.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Our Benefits
In addition to the salary for this role, you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Unlimited PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Sound like a good fit? We’d love to meet you.
Philippines only
