United States onlyAbout The Role:
OpenLoop’s AI-first care delivery platform is scaling fast. We’re seeking a Principal Product Manager to lead AI strategy and execution to support that growth. This is a high-impact role at the intersection of artificial intelligence, healthcare, and product innovation. This product leader will drive the vision, development, and monetization of AI-powered experiences across our platform—delivering measurable value for patients, clinicians, and our business.
NOTE: We are looking for talent to reside / work from the San Jose metro area. This is a fully remote position, but it does require 10% travel to our headquarters in Des Moines, IA.
What You’ll Do:
- Drive the AI Product Vision & Roadmap, owning the AI strategy, prioritizing high-impact features powered by GenAI and LLMs, to transform the patient and clinician experiences.
- Identify and execute opportunities that drive net-new revenue. focused on standalone AI products.
- Evaluate workflows and implement intelligent automation that improves quality, efficiency, and outcomes for Clinical & Operational Innovation.
- Research, experiment and launch GTM pilots, A/B tests, and data-driven experiments to unlock new ARR, boost retention, and improve activation metrics.
- Ensure ethical and responsible AI development, aligned with HIPAA, privacy, and healthcare regulatory standards.
- Ensure AI technology / solutions that have scalable capabilities, to support growth, evolution and competitive edge
- Collaborate with cross-functional teams (i.e. engineering, design, legal, clinical, and business stakeholders) to ship fast and responsibly, providing regularly scheduled updates, on progress, changes, issues, and developments.
- Provide leadership and support to a small team of associate Product Managers, encouraging a positive culture of experimentation, confident accountability, and a strong balance of quality and speed.
- Maintain a dedicated pulse on market trends, and competitive behavior, identifying opportunities for market differentiation.
- Travel approximately 10% as needed for business / team meetings, and other leadership level gatherings.
- Other duties as assigned.
Who You Are
- 10+ years of product management experience, with 5+ years leading AI/ML-powered products (LLMs, GenAI, NLP, recommendation systems).
- Proven ability to ship and scale AI features that drive revenue, improve operations, and elevate user experience—ideally in healthcare or other regulated industries.
- Technically fluent with AI/ML concepts, APIs, orchestration tools (LangChain, Vertex AI), and cloud platforms.
- Highly analytical and experienced with SQL, BI tools, experimentation frameworks, and KPI ownership (activation, payback, LTV).
- An entrepreneurial operator that thrives in ambiguity, can move fast but methodically in their work, with a focus toward shipping, testing, and iterating high impact solutions
- Strategic and effective communicator in both written and verbal presentation, aligns executives, engineers, and clinicians around a clear AI product vision with measurable impact.
- Bonus points: experience in tele-health, HIPAA-compliant product development, MLOps, or launching zero-to-one AI products at a startup.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Our Benefits
In addition to the salary for this role, you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Unlimited PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Sound like a good fit? We’d love to meet you.
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