Implementation Project Manager

About the Role

OpenLoop is looking for an Implementation Project Manager to join our team remotely or at HQ in Des Moines, IA. In this role, you will own the client onboarding and implementation process from contract signature through go-live, ensuring that every new partner has a smooth and successful launch. You’ll partner closely with our Technical Program Manager (TPM) and Launch Control team to coordinate technical integrations, validate workflows, and manage timelines.

This role is a blend of client-facing relationship management and internal project execution. The ideal candidate is detail-oriented, a proactive problem solver, and highly accountable. You can translate complex technical and clinical requirements into actionable workstreams, facilitate communication across diverse stakeholders, and thrive in a fast-paced healthcare technology environment.

What You'll Do

• Manage a portfolio of client implementation projects, from onboarding through go-live, ensuring timelines, deliverables, and client expectations are met.
• Serve as the primary point of contact for clients during implementation, guiding them through setup, technical configuration, and clinical workflows.
• Partner with Sales, Product, Clinical, Engineering, Compliance, Patient Support, and Customer Success to align resources and ensure successful delivery.
• Perform light technical configuration, system setup, and validation of integrations to ensure readiness for launch.
• Anticipate potential blockers, resolve issues quickly, and escalate as needed to keep projects on track.
• Contribute to building scalable implementation playbooks, checklists, and best practices that improve efficiency and client satisfaction.
• Gather client feedback post-launch and work with internal teams to enhance the onboarding experience.
• Other duties as assigned.

Who You Are

• Bachelor’s degree or equivalent experience required; experience in healthcare, health tech, or SaaS strongly preferred.
• 3+ years of implementation or project management experience in digital health, healthcare technology, or SaaS.
• Strong understanding of technical integrations and implementations with the ability to collaborate effectively with engineering and product teams.
• Proven success managing multiple, complex projects with tight deadlines and competing priorities.
• Excellent communication skills—able to synthesize and present information clearly to both technical and non-technical audiences.
• Highly organized, with exceptional follow-through, attention to detail, and accountability.
• Calm under pressure and effective at navigating ambiguity with a solutions-first mindset.
• Familiarity with project management tools such as Jira, Asana, or Monday.com.
• PMP, CSM, or similar certification is a plus.