Account Executive - Patient Engagement

Account Executive, Patient Engagement

Reports to Business Unit Director

Job Summary

The Account Executive, Patient Engagement is responsible for assisting the Business Unit Director and Head of Content with day-to-day operations, administration support, and planning for our Patient Engagement business unit.

They are responsible for supporting the management of the workflow across internal teams and external freelancers when required, through effective resourcing and quality control.

This is an entry-level role in the team with exciting opportunities to develop core skills by supporting teams across UK and US.

Essential Duties & Responsibilities

Primary duties and responsibilities include, but are not limited to:

• Working alongside the Business Unit Director, Head of Content and the Account Managers to ensure effective resourcing and traffic management of deliverables within our creative, design, copy, health psychology and strategy teams
• Acting as point of contact for all resource and traffic queries, taking a pro-active and solution-focused approach for both long-term planning and last-minute changes, responding in an agile manner
• Prioritising workflow across the agency to ensure a timely delivery of all projects, ensuring the necessary skillsets required for each brief are fully considered.
• Ensuring briefs are ready on time, reviewing for high quality and ensuring necessary information is contained in order for the work to be completed to the highest standards
• Providing solutions around team capacity issues or bottlenecks and proactively raising issues with Senior Management to enable a collaborative and solution-focused culture
• Overseeing weekly resource planning meetings to monitor progress, review priorities, maintain efficiency and ensure timely delivery of projects
• Managing the practice’s booking of freelancers, maintaining excellent relationships and keeping up to date with availability to ensure the agency has access to top quality freelance support when needed, liaising with external agencies as required
• Working alongside the Business Unit Director to ensure best practice is being consistently followed and improved upon, including the creation and development of briefs and delivery templates for projects
• Creating and developing budgets and new business templates; management of filing and assets storage processes
• Ensuring time is appropriately and accurately logged by job number in SAPbydesign in a timely manner
• Providing weekly efficiency reports to the Business Unit Director, highlighting trends and issues and suggesting improvements to streamline process
• Owning holiday coverage and time-off tracking to ensure the practice is resourced to deliver against planned workload
• Working with the Business Unit Director to plan and manage key dates, celebrations, and team building/training and events
• Managing internal comms and activities within the Patient Engagement practice
• Coordinating and supporting team attendance and planning relates to industry conferences and meetings

Experience, Skills, and Qualifications

• Account Executive or Project Coordinator experience within an advertising/media or agency environment
• Knowledge of creative processes across creative, copy, digital and print design, video editing and production desirable
• Project support experience in a healthcare, clinical research, pharmaceutical, academic, public sector, or similar, setting desirable
• Exceptional communication skills, a highly collaborative approach, and the ability to build strong working relationships across a diverse team
• Confidence in managing and negotiating resource and changing priorities
• Ability to take a logical and solution-focused approach and decisions, based on comprehensive knowledge of the practice’s workflow
• Extremely well organised, with meticulous attention to detail, ability to thrive in a fast-paced environment, working well under pressure and to tight deadlines
• Competence in use of MS365 including Outlook, Word, Excel, PowerPoint, Teams and SharePoint

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities which foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.

OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.