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OmiliaOM

Middle ASR Engineer

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Poland only

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We are seeking an ASR Engineer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice-driven solutions to enterprises across the world.
As part of this team, you will be trained on Omilia's Conversational AI platform and Speech-to-Text suite, working with cutting-edge technologies in signal processing and speech recognition.

Key Accountabilities:

  • Audio signal processing, corpus processing & management, text normalization.
  • Language modeling: training, evaluating, and optimizing language models for voice-enabled Conversational AI applications.
  • Data augmentation for Language Models using various approaches including Generative AI.
  • Phonetic lexicon curation.
  • Developing and optimizing acoustic models for various languages, environmental conditions, and channels.
  • Analyzing performance and optimizing existing Voice Activity Detection (VAD) models.
  • Working with individuals from diverse backgrounds to analyze requirements and customize the ASR solution to enhance application performance.

Requirements

  • Academic Degree in Computer Science, Electrical Engineering, Computational Linguistics, Speech & Language Processing, a related field, or equivalent experience.
  • Mid-Level Programming Knowledge, with a preference for BASH and Python scripting; however, Java or C++ are also acceptable.
  • Familiarity with any of the following: Digital Signal Processing, language and acoustic modeling concepts for ASR, machine learning algorithms, phonetics and phonology.
  • Comfort working in a Linux environment.
  • Excellent command of spoken and written English.
  • Strong communication skills.
  • Ambition, enthusiasm, eagerness to learn, analytical and creative thinking, strong attention to detail.
  • Well-organized for both team and/or solo assignments.
  • Accountable within demanding deadlines.
  • Familiarity with GitLab and Jira.

Nice to have:

  • Experience working with ASR platforms.
  • Experience with speech analysis software such as Praat.
  • Experience with voice-enabled conversational automated dialog systems.
  • Experience in any production-level ASR/NLU/NLP solutions.
  • Familiarity with ML frameworks such as PyTorch.
  • Knowledge of additional languages (preferably Dutch and Scandinavian languages).
  • Familiarity with linguistic concepts or a background in linguistics.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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