OmetriaOM

Integrations Team Manager

Ometria is a customer data and experience platform (CDXP) designed for retailers to create personalized marketing experiences, increase customer loyalty, and drive CRM revenue.

Ometria

Employee count: 51-200

United Kingdom only

We are looking for an Integrations Team Lead/ Manager . You’ll be directly responsible for the team building and maintaining integrations between Ometria and partner platforms client systems.

Who are we?

Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.

Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora.

We have a team of over 130 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others.

Outcomes:

  • Lead an integrations team with strong technical and delivery capabilities.
  • Deliver and maintain a high volume of production-grade integrations.
  • Reduce integration time-to-value for clients and partners.
  • Drive technical best practices for API consumption, event-driven architecture, and system interoperability.
  • Maintain 99.9%+ uptime for live integrations.

Responsibilities:

  • Develop and execute the integrations roadmap aligned with business priorities.
  • Hire, mentor, and manage integration engineers and solution architects.
  • Oversee design, build, deployment, and monitoring of all integrations.
  • Foster strong relationships with client technical teams and third-party platform providers.
  • Collaborate cross-functionally with product, engineering, support, and sales teams.
  • Own KPIs for integration performance, uptime, reliability, and customer satisfaction.
  • Ensure integrations comply with security, privacy, and regulatory standards.

Competencies:

  • Technical leadership: Strong architecture and integration design pattern knowledge.
  • Team building: Attract, develop, and retain top talent.
  • Project execution: Deliver complex projects on time and at quality.
  • Problem-solving: Handle complexity and ambiguity with structured thinking.
  • Communication: Translate technical concepts into business outcomes.
  • Customer orientation: Deep commitment to solving client problems.

Requirements

  • Curious - you are excited about technology and the value Ometria offers retailers. You take proactive steps to educate yourself on what’s happening in the industry, and how you can perform better in your role.
  • Driven - you want to succeed, you always succeed, and you’re able to do so with minimal support.
  • Excellent communicator - you can communicate confidently and authoritatively with a wide variety of internal and external stakeholders.
  • Personable - you know how to make prospects comfortable, and they find you both engaging and credible in all conversations.

Benefits

  • 30 days holiday + 1 day on your birthday (plus bank holidays)
  • Health Insurance (Bupa)
  • Mental Health Support (Spill, Calm)
  • Cycle to work scheme
  • Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Ometria

Learn more about Ometria and their company culture.

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At Ometria, our purpose is to help retailers create marketing experiences their customers will love. We understand that in today's competitive retail landscape, fostering genuine customer connections is paramount. That's why we've built the first and only Customer Data and Experience Platform (CDXP) specifically for retail brands. Our core belief is that by unifying customer data and empowering marketers with actionable insights, retailers can move beyond generic campaigns and deliver truly personalized interactions that resonate with each individual. We strive to be the engine that drives customer-centric growth, enabling brands to not only meet but exceed their customers' expectations.

Our culture is built on a foundation of collaboration, innovation, and a relentless focus on retail-specific challenges. We are a team of passionate 'Ometrians' based in London, New York, and Southampton, dedicated to pushing the boundaries of what's possible in retail marketing. We believe in the power of data science and AI to unlock new levels of understanding about customer behavior, allowing our clients to anticipate needs and deliver value at every touchpoint. This commitment to innovation is reflected in our 'Retail Success Model™', a unique data science approach that leverages proprietary AI algorithms to analyze CRM performance and craft bespoke marketing plans. We foster an environment where our team members can make their mark, have their say, and collaborate with exceptional individuals who are always willing to support one another. Our journey began in 2013 with a vision to help retailers harness their data, and today, we are proud to partner with over 200 leading retail brands globally, helping them to build lasting customer loyalty and drive sustainable revenue growth.

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Ometria

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