United Kingdom onlyOn the Consumer Experience team you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. You will architect, develop, scale, and monitor solutions, improvements, and services across our ordering platform. While primarily focused on our front-end, contributions are encouraged throughout our stack.
As a Staff Engineer at Olo, you will have a strategic technical leadership role where you will guide the team through large-scale initiatives and solve complex technical challenges. Staff Engineers set quality standards, lead distributed system designs, and collaborate with stakeholders on technical roadmaps. You will ensure system reliability, drive process automation, and introduce innovative technologies while acting as technical advisors to the leadership.
This position is fully remote and allows you to work from anywhere within the United Kingdom.
You will be contracted to Olo through Deel, our Employer of Record. An Employer of Record (EOR) is an organization hired by companies to handle the legal and administrative responsibilities of employing staff, often in countries where the company might not have a local presence. Here’s an easy way to think of it: You work for Olo in a practical sense, completing your assigned role. The EOR is your formal employer, meaning the EOR takes care of all the administrative and legal responsibilities for your employment. In line with this arrangement, you maintain your day-to-day relationship with Olo, and Deel will be your point of contact for any job-related matters of your engagement. Moreover, you’ll retain all the employment rights you typically have under local employment law when you’re hired through an EOR, and you will be eligible for private healthcare coverage in addition to being able to participate in all statutorily required benefits and pension programs.
What You'll Do
- Plan, architect and build our next-generation front-end interfaces from UI to backend.
- Lead the architecture and implementation of large and strategic initiatives.
- Guide the team through complex technical challenges and align the efforts with company-wide goals.
- Provide deep technical mentorship, acting as a go-to expert for engineers at all levels and helping shape the organization's development culture and best practices.
- Take ownership of critical systems' architecture and technology direction, ensuring they are scalable, reliable, and resilient.
- Collaborates with engineering managers, product leaders, and other stakeholders to drive technical roadmaps and influence strategic decisions, balancing innovation with delivery and performance.
- Own the code and services you deploy, observe performance, and identify emerging problems.
- Assess and resolve production incidents that arise in the components your team manages.
- Monitors production environments, guiding the team in building and enhancing observability and alerting mechanisms to reduce MTTR and improve system reliability.
- Help us scale to the next level of growth and reliability as we continue to onboard enterprise clients.
- Play a central role in cross-team and cross-functional initiatives, collaborating with other technical leads and departments to deliver cohesive and integrated solutions across the platform.
- Evaluates and introduces new technologies, assessing their fit for strategic initiatives and leading trial implementations.
- Act as a key technical representative in discussions with senior leadership, effectively communicating complex technical issues and contributing to the overall technology strategy of the organization.
- Active participation in on-call duties is required, with specific responsibilities determined by your assigned team and area of expertise.
What We'll Expect From You
- Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 12+ years of experience in software engineering.
- Technical expertise with the following or similar: React, Next.js, CapacitorJS, Sass and .NET (C#) running on AWS with modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Raygun, Datadog, and Sumo Logic, as well as heavy use of OSS.
- Advanced expertise in designing scalable, resilient architectures, including microservices, event-driven patterns (e.g., Kafka), and cloud-native deployments (e.g., AWS, Kubernetes/EKS).
- Skilled in optimizing system performance and reliability using advanced resilience patterns (e.g., circuit breakers, bulkheads) and performance monitoring tools (e.g., Datadog).
- Proficient in cloud architecture, infrastructure automation, and DevOps practices, leveraging tools like Terraform, Kubernetes, and GitHub Actions to streamline processes and enhance system robustness.
- Strong cross-team collaboration and strategic influence skills, capable of leading multi-team efforts and aligning technical solutions with broader business goals, ensuring consistency and quality across the platform.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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