United States onlyO'Reilly Media seeks a Customer Success Manager to empower customers to achieve their organizational & individual goals. The ideal candidate will have a deep understanding of SaaS business models, strong communication skills, and experience in customer-facing roles.
Requirements
- Bachelor's Degree
- 3+ years in a customer-facing role such as Customer Success, Professional Services, or Technical Consulting
- Deep understanding of SaaS business models and how to drive user adoption in a subscription-based environment
- Strong written and verbal communication skills
- Comfortable using data to tell a story and prove the value of a platform to stakeholders
- Proven ability to build relationships across diverse internal teams (Product, Sales, Services)
Benefits
- Competitive salary range: $83,000 - $115,000
- Paid time off
- 401k matching
- Retirement plan
Japan
United Kingdom
China
India
Singapore