Help Desk

Title IT Helpdesk Administrator
Desired Location Singapore

Hybrid – Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for an IT Helpdesk Administrator reporting to our IT Services Manager. We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to provide fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Key responsibilities include, but are not limited to:

• Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals for a flowless users onboarding.
• Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.
• Respond to requests for technical assistance either in person, ticketing system or over the phone
• Troubleshoot system and network problems, diagnose, and solve hardware/software faults
• Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
• Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.

• Ensuring that system records and procedures are accurate and current
• Maintain and track IT Equipment inventory stock to support everyday activities.

Qualifications include, but are not limited to:

• At least 2 years of proven experience as an IT technician or similar role
• Experience supporting Windows (must) and MacOS operating systems
• Experience working with ServiceNow.
• Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
• IT backend environment understanding (GPO, Single Sign-On, Active directory, O365)
• Ability to work under pressure in a multi-tasking environment
• Service-oriented, with a can-do attitude, great human relations
• High-level English – Verbal & Writing

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Benefits

• Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth
• 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Private Medical Insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.