Canada onlyWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
The Credit Planning Coach - Imperial Service provides real time, client specific sales and credit structuring advice to Imperial Service, Private Wealth Management, and LSCC in a telephone-based advice center. We support all strategic objectives in Imperial Service National Office, while focusing on deepening client relationships, acquiring and retaining clients, and delivering on our purpose of making our client’s ambitions a reality.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
How you’ll succeed
Sales Support- You provide guidance and expertise to our frontline on assessing client needs, product suitability, discussing sales strategies, product changes, how to use tools, how to negotiate, how to close sales, and how to cross-sell based on goals. Interacts with our frontline over the phone to assess client needs, discuss available options and assist with the application process. This may include interactions via video conferencing technology.
Product Knowledge and support – Increase frontline capabilities around product offers, sales processes and tools, delivered through telephony technology including webinars and reactive inbound calls. You create awareness of national and local marketing programs and assist with the successful introduction of new product launches.
Sales Strategy Development & Engagement with Market- You support competitive market strategies through sharing of competitive intelligence and industry knowledge. You provide solutions and information on location of relevant information to enhance learning and reduce multiple calls on the same subject. You champion positive CIBC client experience, behaviors and deepening of client relationships.
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
- You're fluent in French and English to support business operations outside of Quebec, Canada.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
