Receptionist - Remote

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

Summary:

This position’s primary responsibility is to answer, assist or redirect all incoming calls to the NRG switchboard. In addition, this position entails varying support/project assignments within the company and department, as well as organizing, planning, scheduling, and tracking duties for the Consumer Success team.

Essential Duties/Responsibilities:

• Provide overall administrative support as directed.
• Data entry.
• Interface with other internal departments in the resolution of retail business issues as required.
• Assisting assigned team and management with various duties as requested.
• Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned.

Minimum Requirements:

• High School Diploma or GED. Relevant work experience may be substituted for education.
• Relevant work experience may be substituted for education.

• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
• Must be able to communicate in English effectively, both verbally and in writing.
• Ability to work overtime with little notice; weekends hours may occasionally be required.

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Additional Knowledge, Skills and Abilities:

• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail and the ability to multi-task.
• Positive attitude and willingness to learn and be a part of a team.
• Ability to build positive relationships with customers, both internal and external.
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

Working Conditions:

• Open office environment.
• Fast-paced environment.

Physical Requirements:

• Must be able to adhere to long periods of sitting.
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
• Must be able to work in a receptionist environment, receiving calls on a switchboard and type on a computer.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.