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NPS PrismNP

Data Engineer

NPS Prism is a customer experience (CX) benchmarking platform from Bain & Company that provides competitive Net Promoter Score (NPS) data to help companies improve customer loyalty.

NPS Prism

Employee count: 201-500

India only

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NPS Prism

Title: Data Engineer
Hiring Location: Gurugram, India (Work From Home Role)

Experience: 3–6 Years

Employment Type: Full-time

Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary:
We are seeking a highly skilled and experienced Data Engineer to join our team. The ideal candidate will have strong expertise in Python, SQL and PySpark, with proven experience working on Databricks and cloud platforms such as Azure and AWS. A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines, will be advantageous. This is a unique opportunity to work in a dynamic and fast-paced environment to design and implement robust data solutions for scalable business needs. Working with Git and versioning.

Key Responsibilities:

Data Pipeline Development:

  • Design, build, and optimize ETL/ELT workflows using tools like Databricks, SQL, Python/pyspark & Alteryx (Good to have).
  • Develop and maintain robust, scalable, and efficient data pipelines for processing large datasets. from source to emerging data.

Cloud Data Engineering:

  • Work on cloud platforms (Azure, AWS) to build and manage data lakes, data warehouses, and scalable data architectures.

  • Utilize cloud services like Azure Data Factory, AWS Glue, or for data processing and orchestration.

Databricks and Big Data Solutions:

  • Use Databricks for big data processing, analytics, and real-time data processing.
  • ​​​​​​​Leverage Apache Spark for distributed computing and handling complex data transformations.

​​​​​​​Data Management:

  • Create and manage SQL-based data solutions, ensuring high availability, scalability, and performance.
  • ​​​​​​​Develop and enforce data quality checks and validation mechanisms.

​​​​​​​Collaboration and Stakeholder Engagement:

  • Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to deliver impactful data solutions.
  • ​​​​​​​Understand business requirements and translate them into technical solutions.

​​​​​​​DevOps and CI/CD:

  • Leverage CI/CD pipelines to streamline development, testing, and deployment of data engineering workflows.

  • Work with DevOps tools like Git, Jenkins, or Azure DevOps for version control and automation.

​​​​​​​Documentation and Optimization:

  • Maintain clear documentation for data workflows, pipelines, and processes.

  • Optimize data systems for performance, scalability, and cost-efficiency

Required Qualifications, Experience and Skills

Educational Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.

Experience:

  • 3–6 years of experience in Data Engineering or related roles.

  • Hands-on experience with big data processing frameworks, data lakes, and cloud-native services.

Skills:

Core Skills:

  • Proficiency in Python, SQL, and PySpark for data processing and manipulation.
  • ​​​​​​​Proven experience in Databricks and Apache Spark.
  • ​​​​​​​Expertise in working with cloud platforms like Azure, AWS.
  • Sound knowledge of ETL processes and tools like Alteryx. (Good to have)

Data Engineering Expertise:

  • Leveraging data lakes, data warehouses, and data pipelines.

  • Data Pipeline – Build a Data Pipeline from scratch

  • Strong understanding of distributed systems and big data technologies.

​​​​​​​DevOps and CI/CD:

  • Basic understanding of DevOps principles and familiarity with CI/CD pipelines.

  • Hands-on experience with tools like Git, Jenkins, or Azure DevOps.

​​​​​​​Additional Skills:

  • Familiarity with data visualization tools like Power BI, Tableau, or similar is a plus.

  • Knowledge of streaming technologies such as Kafka or Event Hubs is desirable.

  • Strong problem-solving skills and a knack for optimizing data solutions.

  • Excellent communication (oral and written) skills

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About NPS Prism

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NPS Prism is a leading customer experience (CX) benchmarking platform developed and owned by Bain & Company, one of the world's top management consulting firms. Launched in 2019, NPS Prism was created as a natural extension of the Net Promoter Score (NPS), a widely used metric for measuring customer loyalty that was also created by Bain & Company's Fred Reichheld. The platform operates as a distinct business unit within Bain, combining the agility and innovative spirit of a fast-paced startup with the deep industry expertise and resources of its parent company. NPS Prism provides a subscription-based Software-as-a-Service (SaaS) solution that offers businesses an unparalleled, outside-in view of their competitive landscape. It is designed to end internal debates and empower business leaders, channel owners, and CX experts to make data-driven decisions with confidence.

The core mission of NPS Prism is to help companies transition from merely collecting customer feedback to understanding the 'why' behind it. The platform achieves this by providing reliable, high-quality NPS benchmarks, allowing organizations to see how they stack up against their direct competitors at a granular level. This includes performance analysis across specific customer journeys, episodes, and channels. By leveraging a robust methodology for sampling, research, and analytics, NPS Prism surveys millions of customers across numerous industries and more than 30 countries. The data, which is refreshed quarterly or semi-annually, enables clients to identify their strengths and weaknesses, prioritize improvement initiatives that will have the most significant impact on customer happiness, and ultimately drive profitable growth. The platform's insights are utilized across various functions, including CX strategy, marketing, product development, and operations, making it an essential tool for any organization committed to achieving customer-centricity.

Tech stack

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Employee benefits

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Volunteer Opportunities

Paid time off to volunteer.

Vision Insurance

Coverage for annual eye exams and for contacts or frames.

Sabbaticals

Option to take time off from work to unplug and recharge.

Company Events

Budget allocated for office, team, and case bonding events.

View NPS Prism's employee benefits
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NPS Prism

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