NineNI

Customer Service Representative

Nine Entertainment Co. Holdings Limited is an Australian media company with investments spanning television, video on demand, print, digital, and radio. It is focused on providing brands spanning news, business and finance, lifestyle, entertainment and sport.

Nine

Employee count: 1001-5000

Australia only

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. You will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age.

Join an enthusiastic team that is dedicated to delivering exceptional customer experiences. We have multiple immediate openings available.

This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am.

Must be available to start June 3rd.

Key Responsibilities:

  • Deliver world-class frontline customer service that meets or exceeds customer experience targets.
  • Manage customer interactions via phone, email, live chat, and web forms.
  • Participate in mandatory in-office sessions during induction.

Qualifications

Our ideal candidate will possess the following attributes:

  • Exceptional customer service skills, including active listening and well-developed verbal and written communication abilities.
  • A positive attitude and a strong willingness to learn and progress in your career.

In return, we offer the opportunity to work with a talented team in a dynamic environment, where you can develop your skills and advance your career with an industry leader. Comprehensive training and development will be provided to ensure your success.

Additional Information

Our employee benefits include:

  • 18 weeks paid parental leave with no distinction between primary and secondary carers
  • Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
  • Digital newspaper subscription to our mastheads
  • Annual gift voucher for Stan subscription
  • More info at Nine Careers

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Australia +/- 0 hours

About Nine

Learn more about Nine and their company culture.

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Nine Entertainment Co. is Australia's largest locally owned media company, with a rich history of informing and entertaining the nation. Our customers are at the heart of everything we do. We understand that in a world overwhelmed by misinformation, audiences are searching for trusted, independent journalism and engaging entertainment. That's why we pride ourselves on creating and curating quality content that resonates with Australians, accessible whenever and however they want it. Whether it's breaking news, live sporting events, captivating dramas, or lifestyle inspiration, Nine is dedicated to sparking conversations, challenging perspectives, and bringing communities together.

Our customers face the challenge of navigating an increasingly complex media landscape. They seek reliable sources of information and entertainment that reflect their lives and values. Nine addresses this by offering a diverse portfolio of brands that cater to a wide range of passions and interests. From the trusted journalism of The Sydney Morning Herald, The Age, and The Australian Financial Review, to the popular entertainment on the 9Network and Stan, and the engaging discussions on our radio platforms, we strive to provide a comprehensive and enriching media experience. We are committed to responsible journalism, championing truth, depth, and integrity to create a premium environment where brands can connect with engaged, high-value audiences in moments that matter. Our investment in technology, such as our rebuilt data stack and the 9Tribes audience segmentation platform, allows us to better understand our audience's needs and preferences, enabling us to deliver more relevant content and advertising experiences. This customer-centric approach ensures that we continue to be a vital part of the national conversation and a trusted partner for both our audience and advertisers.

Employee benefits

Learn about the employee benefits and perks provided at Nine.

View benefits

Sales Academy

Bespoke training and development program for Sales.

Flexible work options

Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.

Digital newspaper subscription

Complimentary subscriptions to mastheads like The Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.

Employee Exclusives program

Access to unique experiences, behind-the-scenes access, and perks like tickets to sporting matches, meeting TV talent, set tours, or cooking events.

View Nine's employee benefits
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Nine hiring Customer Service Representative • Remote (Work from Home) | Himalayas