Customer Integration

The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions.

The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.

Job Purpose

The Client Integration Data Transformation Specialist is responsible for supporting the successful deployment of new and updated services. This includes managing standard and custom data feeds, creating custom Excel extracts, and integrating with GS1 data platforms. The role is pivotal in ensuring seamless data transformation and integration processes that meet client needs and project specifications.

Job Responsibilities

Bespoke Integration Delivery:

Participate in the delivery of bespoke integrations, whether client-specific or GDSN (Global Data Synchronization Network).
Support data mapping, testing, and deployment activities to ensure accurate and efficient data integration.
Work with detailed data specifications and customer requirements.
Project Management:
Meet project milestones and adhere to client specifications for both inbound and outbound projects.
Collaborate with project managers to ensure timely and successful project delivery.

Knowledge Maintenance:

Maintain up-to-date knowledge of Nielsen Brandbank and local GDSN data models and capture rules.
Continuously update skills and knowledge to stay current with industry standards and best practices.
Understand complex data mapping and transformation procedures.
Collaboration with Consultants and Developers:
Work closely with consultants and developers to create patches and changes that support bespoke data outputs.
Ensure that all changes are thoroughly tested and meet quality standards before deployment.

Data Transformation Logic:

Build out data transformation logic to ensure data is accurately transformed and integrated.
Identify test scenarios and create test data to validate the transformation processes.
Experience in the field of complex data transformation/mapping exercises.

Data Quality Assurance:

Ensure data quality is maintained throughout the transformation process to the NBB Product Library, GDSN Connector, and retailer sites.
Implement quality control measures to detect and correct data issues.
Supplier/Retailer Consultancy:
Provide consultancy services to suppliers and retailers to maintain the relevance and quality of data coverage.
Advise on best practices for data integration and transformation to meet bespoke and standard integration requirements.

Stakeholder Communication:

Maintain regular and effective communication with key stakeholders, including project managers, clients, and internal teams.
Provide updates on project progress, address any issues, and ensure alignment with project goals.
Effective communicator, verbally and in writing, in local and English languages.

Other

You may be asked to undertake additional duties to those above, either temporarily or permanently, which the Company reasonably believes you can carry out or for which you will be trained.
Relevant professional, ethical and health and safety standards apply to this role.
May require out-of-hours working, reasonable travel to customers and other NIQ offices (both domestic and international).

Qualifications

Education & Certifications:

Degree in Computer Science, Information Systems, Data Management, or a related field.
Relevant knowledge in GS1 standards, data integration platforms, or project management are advantageous.

Technical Skills:

Proven experience in complex data transformation and mapping.
Proficiency in managing and configuring standard and custom data feeds, including Excel extracts.
Familiarity with GS1 and GDSN (Global Data Synchronization Network) standards.
Experience building data transformation logic and conducting testing to ensure accuracy.
Understanding of data formats such as XML, JSON, CSV, and Excel.
Strong data quality assurance capabilities, including implementation of quality control measures.

Professional Skills:

Demonstrated ability to meet project milestones and support project delivery.
Effective verbal and written communication skills in English and local language.
Experience working collaboratively with cross-functional teams including consultants and developers.
Ability to provide consultancy to suppliers and retailers on data integration and transformation best practices.

Other Requirements:

Strong analytical thinking and attention to detail.
Willingness to stay current with industry standards and best practices.
Flexibility to work out-of-hours and travel domestically or internationally, as required.

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Customer Integration Data Transformation Specialist