Client Care Representative

NexusTek is a U.S based, managed IT service provider to small and medium-sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

NexusTek’s 300 employees span 35 states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.

Working hours

Monday – Friday 8:00 am - 5:00 pm Mountain time

Location requirements

Open to remote, USA

Why this job is exciting

No two days are alike at an MSP! This is a fast-paced, detailed client support position. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Who you are

Collaborative and organized Client Care Representative who enjoys problem solving and variety. You are a skilled communicator on all levels coordinating with internal teams and clients to ensure timely and accurate support.

You know how to:

• Answer and properly field all inbound calls; return customer calls and emails with urgency
• Assist staff with coordinating and scheduling the appropriate resources
• Maintain comprehensive notes in CRM regarding customer inquiries and responses
• Coordinate and complete task lists for small projects
• Enter, track, and follow up on customer requests (online, voice mail, etc.)
• Maintain the CRM database and customer profiles
• Create, edit, and distribute various correspondence, reports, email, and spreadsheets
• Maintain and update sales opportunities in the ConnectWise program

Pay and Benefits

This is a full-time position located in the United States and performed remotely with some travel.

Estimated Starting Salary/Wage Range: $20 -$22 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy
• We’re happy to provide our full benefits guide at any point in the process!

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Application Stage - Woohoo - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered through our application questions
  • Culture Index is offered in 30 languages - request in your native language!
  • Link: https://go.cultureindex.com/p/NbPACaImKIiLzYBCH

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions

Interview Stage – We’ll dive into your experience more in depth

• 1- hour interview with Hiring Manager (virtual)
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US