United States onlyInsurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now.
Newfront is building the modern insurance experience.
We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter.
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DEI in our DNA and strong values; we believe people matter most.
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.
SUMMARY: This position is responsible for coordinating the internal service process for commercial property and casualty (non-WC) claims in a new, industry-changing brokerage.
FROM THE TEAM: Claims is where our insureds realize the benefits of their risk-transfer strategy. Our job is to ensure our carrier partners deliver on their promises to our insureds. Working on PC Claims provides our team with the opportunity to learn about every type of business and coverage out there. We deal with such a large variety of coverages; each day is different. Our team handles some of the most interesting claims see in the industry!! Continuous learning is key. We encourage insurance and subject matter training, as well as encourage the pursuit of insurance designations. There is room for both growth and career development by taking advantage of the opportunities we offer. We are very much a TEAM. We support each other; we depend on each other; we pull our resources to solve problems; and we work collaboratively with other PC departments, vendors, and carriers to get the job done. Our best employee is someone who is attentive to detail, is a strong communicator, has a positive attitude, and is willing to work hard!
This position is an hourly, non-exempt, and full-time role and will be reporting to the AVP, PC Claims Consultant. This is a US based hybrid or remote role (required to work until 4pm PST M-F), with the option to work from any of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location.
What You’ll Be Responsible For:
- Monitor and maintain claims team mailbox and ensure all e-mail is addressed in a timely manner and distributed to the appropriate team member. Determine the team workflow and complexity of new claims and determine which team member to assign claims to.
- Monitor system for mail and faxes that come through reception.
- Report new claims to carriers as instructed by claims consultants.
- Enter new claim information into agency management system.
- Input updated claim data, subsequent documentation and information into agency management system and maintain the accuracy and completeness of claim management systems.
- Generate claims analysis tools, including spreadsheets, to track claims for client accounts.
- Monitor and control the forward progression of claims by assigning diary dates for claims tracking within the agency management system and assist claims consultants as necessary to obtain updated claim information.
- Access carrier web portals as necessary to obtain updated claims information.
- Assist in the administration of client service plans by compiling and organizing claim information.
- Assist in assembly of client deliverables. Perform administrative support duties.
- Participate in on-going training to enhance knowledge of claims and coverage issues.
- Train and assign duties to Claims Administrators.
- Perform other duties and assist with special projects as assigned.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Qualifications:
- Ability to multi-task efficiently and to be flexible with ever-changing priorities and deadlines.
- Must work well with others in a fast-paced, customer service-oriented environment and be responsive to co-workers and colleagues.
- Must work independently, with minimal supervision and have the ability to take initiative and create solutions.
- Proficiency in Microsoft Office products such as Word, Excel and PowerPoint, as well as use of the Internet.
- Ability to learn and implement other programs quickly and efficiently.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Active participation as a Newfront team member, suggesting improvements in processes and procedures and ways to make the organization better.
- Commercial insurance experience preferred.
At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for!
Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
If you require reasonable accommodations throughout the application or interview process, please contact us at [email protected]. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.
