United States onlyWant a challenging, inclusive work culture that emphasizes personal development and recognition? Are you a motivated, goal-oriented professional looking to take an exciting and rewarding step toward greatness in your career? New Home Star may be the place for you!
Our company is looking for a part-time Online Sales Assistant with intermediate experience in administration, customer service, and/or real estate to add to our nationwide team. As part of the New Home Sales Customer Concierge team, you have the opportunity to participate in the building of the American Dream. New Home Star is the largest privately owned seller of new homes in America. You can join us with a role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey after contract. Your role in this process is crucial, as you will act as a resource to customers and set essential expectations for a successful new home build. This is a remote role that provides the opportunity to work with our builder partners, Garmen Builders and New Leaf Builders.
Why New Home Star?
At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.
- Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
- Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
- Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
- Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.
Pay Structure & Benefits
- 30 hrs/week
- Two compensation plans to choose from:
- Option 1: $16/hour plus overrides for kept appointments & closings.
- Option 2: $22/hr no overrides.
Requirements
- Must have ability to work nights and weekend shifts when necessary.
- Excellent verbal and written communication skills.
- The ability to easily adapt to quickly changing priorities and work well under pressure.
- Great interpersonal skills and customer service experience.
- Extreme attention to detail and time management skills are a necessity.
- Ability to multi-task and prioritize projects will be needed in order to be successful in this role.
- Strong business acumen and acuity.
- Possesses a high degree of emotional intelligence and integrity.
- Experience with MS Office Suite such as Excel, Word and PowerPoint.
- Ability to self-manage and problem-solve.
- Real estate license is not required but is a plus.
- Background checks are required.
Responsibilities
- Capture and convert online customer traffic into prospects for our builder partners.
- Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent.
- Educate the customer on the desired area, builder background and community of interest.
- Build rapport with customers to determine purchase timeline, income preference and needs.
- Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built.
- Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community.
- Schedule follow-up communication with prospects to ensure they have all of their questions answered.
- Assist in the management of the online prospect CRM system.
- Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
- Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
- Provide excellent response time when following up with digital leads (same day response).
- Develop relationships with builder management, associates and marketing representatives.
- Monitor online website to ensure builder’s information is up to date.
- Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process.
- If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department.
- Assist in developing online sales strategies and best practices.
Applying Instructions
Ready to take the next step in your career? Follow the link below to check out New Home Star’s Careers Page! Please note, you only need to apply to one job ad, and list the other areas of interest you currently see posted. When applying there will be an option to list all of your areas of interest.
https://www.newhomestar.com/careers
Excited to learn more about our award-winning company? Check out our social media profiles! You can find New Home Star on LinkedIn, Facebook, Instagram, and even Youtube.
https://www.newhomestar.com/company/about
The preceding job description is not a comprehensive list of all duties and responsibilities required of a new home sales customer concierge.
New Home Star does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
Not open to third-party recruitment agencies.
