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NetomiNE

HR/People Operations Specialist

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

United States only

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We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. The role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.

Requirements

  • Strong understanding of HR processes and employment practices
  • Proactive, problem-solving mindset with a bias toward action
  • 3-5+ years of experience in HR, People Ops, or a related field
  • Strong organizational skills and keen attention to detail
  • Ability to handle sensitive information with discretion
  • Experience with HRIS systems and tools
  • Strong communication and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced, dynamic environment
  • Familiarity with modern recruiting tools and ATS platforms
  • Experience supporting global or distributed teams
  • Exposure to compliance across multiple jurisdictions
  • Interest in People analytics, systems, and process improvement

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

View company profile

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

View benefits

Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
Netomi logoNE

Netomi

Company size

51-200 employees

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profile

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