Commerica Garage Door Technical Trainer

Position Overview:

The Commercial Garage Door Technical Trainer is responsible for delivering hands-on technical training and field operations instruction to franchise owners, technicians, and other team members within the garage door industry. This individual will ensure that all field personnel are proficient in installation, service, safety, product knowledge, and operational execution aligned with brand standards and best practices.

Primary Responsibilities:

• Deliver initial and ongoing technical training to franchisees, installers, and service technicians, including both in-person field support and virtual classroom formats.

• Plan, develop, and continuously update comprehensive training curricula focused on commercial garage door systems, including installation, service, troubleshooting, safety, and preventive maintenance.

• Observe, evaluate, and report on trainee performance using both qualitative and quantitative metrics to assess training effectiveness and identify areas for improvement.

• Develop and maintain training manuals, visual aids, step-by-step guides, and other resources to support effective learning and field reference.

• Partner with the operations, product, and safety teams to ensure training programs reflect current code requirements, product specifications, and industry best practices.

• Support new franchise openings and technician onboarding by providing on-site technical training and ensuring operational readiness.

• Stay up-to-date on new technologies, product innovations, and industry trends, and incorporate those into training modules and technical documentation.

• Collaborate with vendors, suppliers, and internal stakeholders to support product-specific training and technical support integration.

• Maintain a digital resource library of technical documentation, service bulletins, and training content accessible to the field.

• Provide feedback to product and leadership teams on field challenges, training gaps, or opportunities for operational improvements.

• Participate in the development and coaching of additional field trainers to ensure consistency and scalability across the training program.

• Perform other duties as required. These duties may include assignments in job classification other than their own.

Required Attributes:

• Excellent communication and instructional skills, both verbal and written.

• Strong organizational and documentation abilities.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual meeting platforms (Zoom, Teams).

• Practical knowledge of commercial and residential garage door systems, hardware, and electrical components.

• Demonstrated ability to teach and lead field-based personnel in technical concepts and safe practices.

• Comfortable working in various field environments, including job sites, warehouses, and classroom settings.

• Ability to lift a minimum of 50 lbs and perform physical tasks required in garage door installation and service.

• Willingness to travel up to 25% of the time to support training and field visits.

• Positive attitude, adaptability, and team-first mindset.

• Must be able to lift a minimum of 25 lbs.

• Sense of humor.

Education & Experience:

• High school diploma or GED required; technical training or associate’s degree preferred.

• Minimum of 5 years of hands-on experience in garage door installation, service, or technical support—commercial experience preferred.

• 2+ years of training, mentoring, or instructional experience in a technical trade environment.

• Prior franchise or field operations experience a plus.

• OSHA 10/30 Certification or equivalent safety training is a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.