We are seeking a highly motivated and technically inclined individual to join our MS Technical Consultant team. As a Manager who will oversee both Technical Consultant Back Office and MS TCA / ATMaaS Command Center, you would be expected to lead a team of technical consultant, and business systems analysts, supporting onboarding and lifecycle customers (FIs) in the US, working closely both with internal technical teams (Software support, engineering, etc.), account support managers and customers themselves, to be able to identify, diagnose, communicate concisely, coordinate and drive towards resolution/improvement operational or technical issues.
Requirements
- Manage and coordinate a team of Business Systems analysts/Technical consultants, performing various technical investigations related to ATM software platform or SW components
- Be able to understand and articulate technical issues to internal non-technical teams (customer representatives) and customers themselves, with the focus on customer satisfaction
- Working closely with internal Managed Services teams to be able to identify, communicate and drive towards resolution technical and operational issues
- Quick learner able to grasp complex technical and business operations challenges, and able to conceive improvements
- Maintain and build an internal technical knowledge base of known issues and fixes
- Lead onboarding to Manages Services with focus on APTRA Vision 4.x
- Basic to advance knowledge of Unified Agent and working packages
- Ability to coach and build the team for feature expansion and integration
Benefits
- Private Health Insurance
- Employee Referral Bonus Program
- Wellbeing Resources
- Baby Bonus
- Life, Accident & Disability Insurance
- Numerous opportunities for internal career pathing and advancement
- Discounts for employees at NCR Atleos partners
