Account Director (II)

In this exciting role, you will be responsible for account and opportunity planning to maintain and grow accounts within your assigned territory. The main focus is to be developed profitable sales of NCR's Retail portfolio into retail customers including our full solutions encompassing hardware and software, professional services and managed services.

Requirements

• Understand the retail industry (including competitor landscape) and articulate the business value of NCR's Retails solution portfolio to our customers
• Capturing and updating opportunities for the sales funnel. Manage the sales funnel opportunities from pipeline to closure.
• Maintaining and building strong relationships with customers to increase customer satisfaction and account profitability
• Matching customer business objectives with NCR self service solutions that deliver value to the end customers. Work to build a business case with the customer and internally
• Developing strategic account plans, customer opportunity plans and presenting high quality, professional presentation and proposal materials
• Responsible for customer relationships ensuring that all customer requirements are identified and met driving volume and growth into these user accounts
• Key liaison between the customer, sales support teams, the factory, product management and other internal resources
• Responsible for any prospect opportunity within their assigned account base
• Schedule and conduct regular customer meetings to discuss customer-specific issues, review performance and value, ongoing projects and rollouts, and to position new solutions
• Continually fill the pipeline with qualified opportunities and execute winning sales campaigns to deliver quarter on quarter growth from those opportunities. Manage your opportunity funnel accordingly.
• Obtain customer or industry information that assists in responding to customer's needs and requirements
• Capitalizes on industry knowledge and customer contacts to uncover future business opportunities
• Responds to competitive threats to maximize NCR's customer retention rate
• Understand the formal and informal decision-making process within each of the accounts and drive go regular cadence/governance accordingly.