Lead Salesforce Developer

Narvar is growing! As a Salesforce Developer, you will work on a team to adapt and develop solutions to client problems. You are incredibly detail-oriented and are constantly asking questions and seeking clarity to work more effectively. You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You develop guides for best practices, monitor adoption, and manage training and support. You can work independently on projects and collaborate well as a team member. You are enthusiastic, professional, and confident, with a focus on customer success.

Day-to-day

• This role requires consulting expertise, along with Salesforce configuration expertise on Sales Cloud, CPQ and Ironclad CLM, business analysis and strong communication skills.
• The System Developer will be responsible for (but not limited to) requirements gathering, solutioning, configuration, documentation, functional testing, and knowledge transfer.
• Developer will need to understand the business process and possess a broad knowledge of Salesforce CPQ and Ironclad CLM functionality and best practices in order to advise on how to fulfil requirements within the Salesforce ecosystem
• Design and execute solutions that include data mapping, object modeling, page layout design, and business process workflows
• Integrate, troubleshoot and fix issues between Salesforce and other Business Systems.
• Experience working with large-scale, complex datasets using Salesforce data tools.
• Provide changelogs and documentation on updates made to the platform including but not limited to; user audit trails, workflow processes, reporting, and analytics
• Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback, and organizational goals;
• Identify Salesforce problems, develop fixes, ensure full quality assurance testing, and implement solutions
• Document and train staff on system best practices and processes
• Review, recommend and implement new system features and updates

Required Skills:

• Minimum 5 years of experience with Salesforce CPQ
• Salesforce Certified Platform Developer (p.k.a. Salesforce Certified Platform Developer I)
• Salesforce Certified CPQ Administrator (p.k.a. Salesforce Certified CPQ Specialist)
• CLM system experience, Ironclad (preferred)
• Experience building solutions in Lightning and using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, REST/SOAP APIs)
• Experience with Salesforce.com architecture and APIs.
• Proven ability to meet challenging deadlines.
• Strong commitment to continuous learning and adopting new technologies.
• Capacity to effectively support diverse teams across various time zones.
• Ability to maintain strong, supportive client relationships
• Excellent problem-solving and analytical skills
• Demonstrated strong communication skills, both written verbal

Nice to have:

• Experience with tools and applications: Rocketlane, Gong, Churnzero and Zendesk, Data Cloud Data management and data warehouse downstream impacts with CRM
• Salesforce Certified App Builder
• Platform Developer II certification
• Salesforce Certified Platform Administrator (p.k.a. Salesforce Certified Administrator)
• Salesforce Certified Agentforce Specialist (p.k.a. Salesforce Certified AI Specialist)

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.