SAP Service Manager (m/f/d)

Company Description

Nagarro's global SAP business unit is a leading IT full-service provider for critical business applications and complex ERP landscapes in digital transformation. With more than 1.000 employees, we are one of the most efficient and innovative SAP partners for medium-sized companies and enterprises with an international focus.

We advise our customers on IT strategy and processes, implement and operate systems including the associated support and maintenance. In addition to many years of SAP experience in cross-industry core processes, we have distinctive and specific know-how in retail, the process industry, manufacturing, professional services and the public sector. We take an open-ended approach and support our customers in on-prem, cloud or hybrid scenarios. In addition, we offer products developed in-house to increase efficiency.

Job Description

The position is to be filled at one of our locations or remotely troughout Germany.

• Ensuring contractual IT services for our existing customers. These are SLA-based and relate to SAP Application Management, SAP Technical Management and End User Service.
• Responsibility for the complete ITIL-based service processes. This includes regular service meetings with the customer and reports on the achievement of the defined SLAs and KPIs.
• • Building and maintaining an excellent customer relationship with high customer satisfaction and positive financial results.
• • Responsibility for your customers service outcomes, including planning, monitoring and billing of services and projects using internal tools (SAP Solution Manager, SAP S/4HANA, SAP Analytics Cloud and more).
• • As a transition manager, you will lead the phase-in projects of new customers in Managed Services, for smaller projects you will take on the role of project manager for existing customers.

Qualifications

• Degree in business administration / business informatics or a comparable qualification with several years of professional experience in the field of IT Service Management.
• • Ideally experience in SAP consulting and the support of SAP systems, project manager or support manager.
• • Good knowledge of IT service processes such as ITIL, ISO 20000, COBIT or others. Ideally ITIL certified and SAP CEE certified.
• • A high level of customer engagement and service orientation as well as strong assertiveness and security in appearance.
• • German language and English language at level B2 or C1

Additional Information

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.