United States onlyThe Supervisor, Digital Service plays a key role in MTM’s evolving contact center by overseeing the performance, accuracy, and continuous improvement of our newly deployed digital “virtual agents.”
Requirements
- High School Diploma or GED
- Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or related field, or equivalent, relevant work experience
- 2+ years of experience in a contact center or customer service environment
- A minimum of one year of experience in a position focused on identifying trends, patterns, and anomalies within data
- Experience with quality monitoring and/or auditing chats or calls
- Experience in process or workflow improvement, specifically identifying inefficiencies, suggesting improvements and documentation
- Hands-on relevant experience in generative AI, large language models, and/or agentic systems
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
