United States onlyPosition Summary...
What you'll do...
Role summary:We are seeking a Manager to lead a high-visibility offshore operations program central to Merchandising Transformation’s goal of saving merchants time and improving how work gets done. This role helps merchant teams focus on what matters most by offloading non-core work and accelerating automation. The manager will own day-to-day execution and continuous improvement, partnering with business and technical teams to route work to the right solution—offshore, automation, or hybrid. Serving as a key link between Bentonville teams and Global Tech Ops in India, this role ensures alignment, quality delivery, and visibility across the transformation.
About the team:
The Catalog Strategic Operations team sits within the Merchandising Transformation organization and focuses on improving how catalog and merchandising work gets done at scale. The team partners closely with Merchandising, Product, Engineering, Analytics, and Global Tech Ops to streamline workflows, eliminate manual effort, and unlock capacity through a combination of operational enablement, offshore delivery, and automation. As part of this team, you will help build and scale new operating models that support faster execution, better quality, and more efficient ways of working—while directly contributing to one of the most visible transformation efforts within Merchandising.
What you'll do:
- Own day-to-day execution of the offshore operations program, ensuring quality and scalability
- Partner with Merchandising and business teams to offload non-core work and drive time savings
- Collaborate with Merchandising Transformation technical teams to route work to offshore, automation, or hybrid solutions
- Serve as liaison between Bentonville teams and Global Tech Ops partners in India
- Lead intake and discovery to assess workflows, feasibility, and prioritization
- Define and evolve operating models, processes, SLAs, SOPs, and metrics as the program scales
- Support training, onboarding, and quality monitoring to meet business expectations
- Track and communicate impact, manage change, and drive continuous improvement
What you'll bring:
- 5+ years of experience in operations, program management, consulting, or transformation-focused roles
- Experience working with or managing offshore / nearshore teams or shared services models
- Strong stakeholder management and communication skills, with the ability to influence without authority
- Experience operating in ambiguous, fast-moving environments and building structure where it doesn’t yet exist
- Comfort working across business and technical teams, translating needs into executable solutions
- Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple workstreams simultaneously
- A bias toward action, continuous improvement, and measurable outcomes
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Finance, Accounting, Statistics, or related field and 2 years' experience in data analytics or related field OR 4 years'experience in data analytics or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Certificate in business analytics, data mining, or statistical analysisMasters: Business Administration, Masters: Information Systems, Masters: Statistics