Sr. Product Manager

Job Summary:

We are seeking a strategic and technology-focused Sr Product Manager to lead the modernization of our healthcare mobile application and oversee integration efforts across our portal solutions, internal analytics/insights platforms, and outbound engagement channels. This role will play a critical part in shaping a cohesive, intelligent digital experience for healthcare consumers by bridging traditional member services with next-generation digital tools.

As the Sr Product Manager, you will collaborate with cross-functional teams including engineering, design, analytics, marketing, and customer success. You will work within a scrum-based agile methodology and lead with a clear product vision grounded in user needs, data, and business impact.

Duties/Responsibilities:

• Own the product vision, strategy, and roadmap for the mobile application and its integration with core platform capabilities.
• Lead the modernization of the mobile experience, aligning it with web portal capabilities, design standards, and evolving consumer expectations.
• Define and prioritize features that enable seamless connectivity between the app, insights dashboards, and engagement channels (e.g., SMS, email, IVR).
• Translate complex healthcare workflows into intuitive, user-friendly mobile features.
• Collaborate with engineering and design teams to build, test, and iterate on product features.
• Partner with data teams to leverage analytics and behavioral insights in shaping product direction.
• Ensure alignment with regulatory and compliance requirements (e.g., HIPAA).
• Adopt AI tooling to meet industry demand for personalization, operational efficiencies, predictive analytics, workflow optimization, and focus on outcomes.
• Work closely with customer-facing teams to gather feedback, manage stakeholder expectations, and support go-to-market efforts.
• Continuously monitor KPIs and user feedback to drive feature adoption and improvements.

Skills/Abilities/Experience:

• Demonstrated experience in modernizing mobile applications and digital platforms.
• Strong understanding of product lifecycle, agile methodologies (Scrum), and user-centered design principles.
• Familiarity with healthcare ecosystems, including member portals, care management, and patient engagement tools.
• Experience working with analytics tools and applying data to inform product decisions.
• Excellent written and verbal communication skills, including the ability to lead cross-functional teams.
• Experience integrating mobile apps with engagement platforms (e.g., CRM, marketing automation tools).
• Understanding of APIs, mobile frameworks, and backend services in the healthcare tech stack.
• Prior experience in payer or provider of technology solutions.

Minimum Qualifications:

• 5+ years of product management experience, ideally in healthcare, digital health, or regulated industries.
• Bachelor's degree in business, Computer Science, Health Informatics, or related field (MBA or equivalent experience preferred).

Physical Requirements:

• Ability to stand and sit for an extended period of time.
• Ability to lift 10 lbs. weight.