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MplusMP

Implementation Coordinator UK

Mplus Group is a leading European business process and technology outsourcing (BPTO) company that integrates contact center services, information technology, and employment services. Headquartered in Croatia, they support over 300 global clients with a focus on customer experience innovation.

Mplus

Employee count: 5000+

Serbia only

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We are looking for an Implementation Coordinator to join our team!

If you are proud of your organizational and people skills and is it easy for you to communicate in English, take a closer look at the main duties:

  • Management of installation activities, products and services procured by the customer, and third-party products and services for customers
  • The provision of services such as equipment upgrades, redeployment, and site preparation services
  • Creating Service requests
  • Analyzing and reviewing works and adding jobs to the main schedule
  • When inputting the job into the schedule ensure the scope of work is accurate and more detailed if possible
  • Capturing Main contractor information and adding to the schedule
  • Sanity checking site-specific documentation and SOW to ensure no discrepancies or omissions
  • Ensuring all relevant details are received for jobs that require it, relevant passes, HW deliveries, etc
  • Ensuring all ad hoc jobs are added to the schedule
  • Production of Weekly / monthly project Reports if required (mainly consists of install data – number of installs, number of stores, types of installs)
  • Liaising with all relevant teams involved in project delivery to ensure all steps are in place for smooth delivery
  • Participating in weekly governance calls
  • Reporting trends/issues, identifying and highlighting project risks
  • Liaising with 3rd parties as relevant to engage work requests and procure critical site information
  • Preparing correspondence letters, emails, etc. and assisting in the preparation of presentation

What we expect from you:

  • High School Diploma
  • Advanced knowledge of English language
  • Experience in similar jobs would be a plus
  • Computer skills (especially knowledge of Microsoft Outlook and Excel)

What you will get from us:

  • Daily shifts (10h-18h)
  • Hybrid model of work
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade
  • Advancement opportunities/Career development
  • Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Serbia +/- 0 hours

About Mplus

Learn more about Mplus and their company culture.

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We are Mplus Group, a leading European business process and technology outsourcing (BPTO) company headquartered in Zagreb, Croatia. Since our founding in 2007, we have been dedicated to revolutionizing the way businesses interact with their customers. We successfully integrate the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Our mission is to supercharge businesses by elevating customer experience management through transparent governance, performance management, and proactive, continuous improvement actions.

We believe that every customer contact should be an added value, and our vision is to empower our team members to become brand ambassadors for our partners. With a team of over 13,000 professionals across 42 locations in 13 countries, we deliver top-notch customer experiences in over 32 languages. We are passionate about helping our customers achieve value-added results and continuously work on innovative solutions that deliver measurable outcomes. Our success lies in our ability to offer scalability, flexibility, and efficiency to our partners, ensuring a secure IT infrastructure backed by cutting-edge technology. We are partners at eye level for our customers and inspire through innovation and agility.

Employee benefits

Learn about the employee benefits and perks provided at Mplus.

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Private health care

Private health care options for employees.

Remote work

Options to work from home or in a hybrid model.

Flexible conditions

Flexible working conditions including remote work options.

Training and education

Training and education opportunities including an Internal Academy.

View Mplus's employee benefits
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Mplus

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