Analyst

Who are we?

We at Movemedical make the world’s best software solution for medical device companies.

We are seeking an Analyst to join our team. As an Analyst on Movemedical’s Client Engagement team, you will learn to tackle complex problems that can involve a combination of business processes, technical integration design, or change management and training. While this role is analytical in nature, it is also customer-facing so candidates should have an innate desire to help customers by working with them directly. This position can require on-site travel, typically at testing and go-live stages of the project. 

Throughout a client’s lifecycle, you will work hand-in-hand with production support, implementation, and Development team members to guide clients through good software design, test solutions, and ensure client expectations are met. You will enable long-term engagement with our clients by shipping software solutions that provide stable and scalable solutions to our clients. 

We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is built for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on our team.

We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.5/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019.

Who are you?

You're someone who thrives in a fast-paced and dynamic environment, showing adaptability and a proactive approach to your work. You are someone who is eager to learn and take on new challenges. You communicate effectively with stakeholders, possess a strong interest in technology, excel in problem-solving, adapt well to changing expectations, and are well-organized in managing multiple projects. You communicate technical requirements and solutions clearly and can translate business needs into actionable technical specifications. You display a drive to continually expand your technical knowledge. Most importantly, you are open to learning new technologies as the company's needs evolve. If you embody these qualities, we encourage you to reach out as we would love to hear from you.

What will you do?

• Embrace a deep understanding of our clients' problems that we are solving

• Translate business problems and requirements into technical requirements to enable efficient software development

• Work with Developers and QA Testers to ensure testing is complete prior to clients accessing new functionality or software changes. 

• Analyze and help clients resolve data discrepancies prior to go-live events

• Properly escalate testing and data issues when necessary to appropriate personnel.  

• Assist with client workflow definition and prepare demo materials for client reviews of software solutions. 

• Review all platform features with Move Product team for impact, scale, and platform compatibility

• Create and maintain documentation used to communicate process changes and business logic to clients. 

• Minimize and ensure scope changes are reflected in project documentation

• Assist with the definition of project test plans. 

• Establish close working relationships with client testing and business personnel. 

• Perform software releases to production environments. Work with cross-functional teams to ensure quality throughout the software development lifecycle. 

• Able to travel up to 25% to work with customers domestically and internationally.

• Built proficient Move platform expertise to advise and guide clients through their implementation of the software. 

What skills and experience do we expect you to have?

• You possess customer support and/or software implementation experience. You approach everything you do with the customer’s best interests in mind. 

• You enjoy learning and applying complex process flows to meet customer needs. 

• Meeting people halfway isn’t enough; you meet people where they are to guide them towards robust solutions. You embrace an expansive view of your role, flexing to meet the demands of the circumstances.

• You are humble. You empathize with users. You care about the overall team and company success. You may have experience using tools such as Jira or another project task management tool, a help center ticketing system, Postman, Sumo Log data, browser developer tools, and Excel for file comparison. 

What character traits do we value?

• Hungry - we eagerly own problems and take on new challenges without being asked

• Humble - we emphasize the team over self and seek collective success over individual status

• Strong - we are self-aware, seek and accept feedback, and can engage in crucial conversations

Benefits and Perks

• Amazing team - everyone at Movemedical is helpful and wants you to be successful

• Grow with the company - as a member of a small, fast-growing startup, you will have many opportunities to level-up in your career

• Flexible PTO

• Monthly snack stipend

• Work from home

• Comprehensive benefits package

• 401k matching

At Movemedical, your base pay is one part of your total compensation package. The salary range is expected to be $55,000-$70,000 USD for this position and will vary based on your qualifications and job-related experience level.