VS&A Manager of Operations - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

Who You Are:

• You are a leader.

• You enjoy working with others and thrive in a team environment both as a contributor and an observer.

• You are eager to teach as well as learn.

• You are vigilant about goal setting and completion, and will always strive to exceed goals whenever possible.

• You are open-minded and will assess situations from every angle in order to make good, impactful decisions.

• You are not satisfied with subpar performance and will hold yourself, as well as others, accountable when goals and/or expectations are not met.

• You are agile and can easily iterate on existing tasks/projects when change is necessary.

• You are proactive, a great communicator, detail-oriented, and tech-savvy.

• You always see a project through from start to finish.

• You are able to take on new projects with minimal supervision, and you’re able to take initiative when tasked with something you’re unfamiliar with.

What You Will Do:

• Manage a team of individual contributors to ensure the smooth running of all business operations.

• Develop and execute operational strategies to drive growth, improve productivity, reduce costs, and deliver high-quality products and services to our customers.

• Collaborate with cross-functional teams to ensure that all operations are aligned with the broader business objectives.

• Identify areas for improvement in business processes and suggest solutions to optimize productivity and efficiency.

• Monitor and manage operational performance metrics, including quality, productivity, and customer satisfaction levels.

• Develop and implement systems and processes for tracking, reporting, and analyzing business operations data.

• Coach, mentor, and develop team members; provide regular feedback, recognition, and support to create a positive work environment.

How You Will Succeed:

• Consistently meet or exceed KPI goals

• Complete delivery of quarterly goals in a timely manner with a focus on results

• Be organized; you must be able to multi-task yet still ensure that positive customer experiences are a top priority

• Be able to work well with other teams within and outside of the Support organization

• Communicate frequently; include any progress, roadblocks, successes, and failures

• Always be willing to give and receive feedback; when you see it, say it

• Be vigilant; you must always keep a pulse on anything that could directly impact initiatives, be it good or bad, and be able to pivot when necessary

Essential Skills:

• Strong problem solving, organizational, time management and analytical skills with demonstrated ability to keep grace under pressure.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to multitask and prioritize based on business needs, provide timely updates and manage expectations of the internal and external stakeholders.

• Team first mindset with a proven track record of changing peoples’ behavior through coaching and mentoring.

• Ability to lead with trust and validate the outcomes through different reports.

• Demonstrated ability to increase productivity and continuously improve processes and approaches for maximized operational efficiency.

• Ability to lead in a fast paced, changing environment with shifting priorities.

Preferred Qualifications:

• Bachelor's degree in business administration, operations management, or a related field.
• 2+ years of Management and Technical Support experience required.
• Excellent leadership skills with experience managing teams of individual contributors.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Detail-oriented with strong organizational and time-management skills.

This position is a remote position and candidates can be located anywhere in the US.

Basic Requirements

• 2+ years of Management and Technical Support experience.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].