United States onlyDSI Systems Inc., the nation’s largest home services distributor, has an immediate career opportunity in our Field Operations Department. We are looking for a self-motivated, self-starter with the ability to complete multiple tasks by specific deadlines with little supervision. The right candidate can effectively and clearly communicate while paying attention to detail.
As the Field Operations Complex Manager, you will train employees, coordinate tasks, monitor performance, set operational goals, evaluate progress, manage budgets, and report to upper-level management. To be successful in this role, you should be a thoughtful leader and a confident decision-maker. You will help agents to develop and be productive while ensuring our profits are on the rise.
This role is 100% remote, you must reside in the United States.
Up to 25% travel to meet with clients and attend the annual DSI National Sales meeting.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Responsibilties
- Oversee day-to-day activities within the department
- Accomplish department objectives and goals by managing and helping staff
- Assist with designing strategic processes that help the department reach and set goals for growth
- Client communication and supporting the team to achieve client goals
- Maintain quality service by enforcing quality and customer/technician service standards
- Analyze and resolve quality and customer/technician trends and recommend system improvements
- Ensure agents work productively and develop professionally
- Evaluate and improve processes and financial performance
- Prepare regular reporting for upper leadership when requested
- Prepare daily reporting for agents
- Coach, counsel, and train agents
- Contribute to team efforts by accomplishing related results as needed
Requirements
- Management experience required, preferably in Field Operations
- Outstanding organizational and leadership skills
- Strong written and verbal communication skills
- Real-time problem-solving skills and the ability to coach and assist others
- Proficiency in Microsoft Office programs
- Knowledge and ability to use SARA Plus, Web Tracker, and Sales Force; will train the right candidate
- Effective team player with integrity and passion
- Performance and quality management
- Work well under pressure with the capability to stay focused on the task at hand
- Results driven
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
