Supervisor, Impound Team - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

• We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios.
• Candidates need to be well-rounded, flexible and driven.
• The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Recovery division.
• A successful Supervisor I will assist Managers in all day-to-day operational activities for the assigned recovery Tier.
• MVCONNECT has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.

• Specific responsibilities could include but are not limited to:
• Provide support for direct report Manager and front line staff
• Review and assignment of accounts to the case workers through MVTrac’s Account Movement Strategy Protocol.
• Documenting and processing client requests.
• Track each staff members daily productivity and provide coaching as needed
• Review Fee requests for accuracy and submission to lender.

Preferred Qualifications:

• Bachelors Degree or equivalent 2+ years experience in business management
• Experience with recovery systems, forwarding models, and productivity tracking
• Client (auto finance) experience
• Presentation (PowerPoint/Google slides) skills
• Energetic and self-motivated - must be well organized and able to make proactive recommendations
• Servant leader attitude willing to invest and grow team members to support MVTrac clients.
• Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability

This position is a remote position and candidates can be located anywhere in the US.

Basic Requirements

• Bachelors Degree
• OR 2+ years experience in business management
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].