United States onlyMission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We're looking for self-motivated, goal-oriented, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.
About you:
You've developed your skills with 1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.
We've found that everyone from tenured collections agents, outbound sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
Day-by-day, you'll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.
You'll thrive in this role if:
- You have 1+ year(s) customer service experience, in any industry.
- You have some sales experience, and are comfortable negotiating.
- You're curious, use good judgment, and can quickly process situations to find solutions.
- You're a great listener and find it easy to connect with others and build rapport.
- You stay calm during conflict and recover quickly from difficult conversations.
- You have strong written and verbal communication skills.
- You're tech-savvy and comfortable learning new software.
- You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
- You're adept at handling change and enjoy a fast-paced, dynamic work environment.
Work location:
- Ability to work 100% remotely or from our office in Richmond, VA - or a little bit of both!
- If you choose to work remotely, remote employment for this role is contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT or VA. All states are subject to change.
- A private, quiet, distraction-free, interruption-free work area is required for remote employees in this role.
- Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required for remote employees in this role.
Schedule:
- M-F 12:30pm - 9pm Eastern Time (please translate to your local time zone)
Compensation & Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
- Hourly Pay: $16.35
- Incentive Compensation: monthly bonus potential up to $650
- $40 per month Internet Stipend
- All IT equipment required for this role provided during your employment
- Monthly Wellness Stipend to use in any way that helps you thrive
- 20 days PTO + 8 paid holidays
- Health, dental and vision benefits, with a 100% company-paid employee option
- Paid parental leave after 6 months
- Flexible Spending Account (for medical and childcare expenses)
- 401k with company match
About Mission Lane:
Founded in December 2018, Mission Lane is based in the U.S., with headquarters in Richmond, Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by “clear” we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.
We leverage advanced technology, data analytics, and machine learning to provide a dignified customer experience. In the last five years, we’ve served over three million customers while becoming profitable and consistently earning industry-leading customer Net Promoter Scores and strong financial returns on capital.
We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. We get it - life happens. That’s why Mission Lane is hard at work paving a better way forward.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
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Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting [email protected].
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.
