Miratech is a global IT services and consulting company that helps visionaries change the world. We are looking for a Senior Genesys Cloud PS Consultant to join our team.
Requirements
- Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
- Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
- Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
- Contribute to the seamless switchover of Genesys contact center systems to the production environment.
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
