Senior DevOps Engineer

Miratech is a global IT services and consulting company that supports digital transformation for large enterprises and startups, focusing on customer experience and software engineering.

Miratech

Employee count: 501-1000

United States only

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The Senior DevOps Engineer is responsible for the operational stability, performance, and reliability of global IVR systems. This role focuses on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments. The position plays a critical role in ensuring uninterrupted customer access to IVR services and rapid response to operational issues.

The role works closely with IVR Engineers, Application Architects, QA, and external partners to support deployments, troubleshoot production issues, and continuously improve system stability. It requires strong technical fundamentals across infrastructure, networking, and voice systems, combined with an operations mindset.

Responsibilities:

Manage day-to-day operations of global IVR platforms
Monitor system performance, availability, and reliability
Respond to incidents and operational issues in a timely manner
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Collaborate with engineers, architects, QA, and partners during releases and incidents
Troubleshoot infrastructure, application, and voice-related issues
Assist in debugging IVR, Genesys, SIP, and call flow–related problems
Analyze logs and metrics to identify root causes and improvement opportunities
Participate in on-call, evening, or weekend support as required

Experience supporting production systems in a DevOps or operations role
Strong working knowledge of cloud services (AWS)
Strong experience with Unix/Linux environments
Experience with MySQL or similar relational databases
Solid understanding of networking fundamentals
Experience with Infrastructure as Code (IaC) concepts and practices
Ability to run network analysis tools such as Wireshark
Strong troubleshooting and problem-solving skills
Ability to collaborate effectively across technical teams

Nice to have:

Experience with Apache Tomcat and HTTP Server
Familiarity with monitoring and logging tools such as Splunk
Experience with Genesys configuration and troubleshooting
Knowledge of SIP and call center systems operations
Prior experience supporting IVR or voice platforms

We offer:

Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
ForeverRemote work culture: make the most of the flexibility that comes with remote work.
Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

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About the job

Apply before

Mar 29, 2026

Posted on

Jan 28, 2026

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

About Miratech

Learn more about Miratech and their company culture.

View company profile

At Miratech, our core mission is to empower visionaries to change the world. We are a global IT services and consulting company dedicated to bridging the gap between global enterprise innovation and start-up agility. For over three decades, we have been at the forefront of supporting digital transformation for some of the largest enterprises on the planet. Our approach involves partnering with a diverse range of organizations, from large corporations to nimble startups. This allows us to remain at the cutting edge of technological advancements and to develop solutions that genuinely enhance our clients' businesses. Our culture is built upon the principle of 'Relentless Performance.' This commitment to excellence is reflected in our track record, with over 99% of Miratech's engagements since our inception in 1989 meeting or exceeding scope, schedule, and budget objectives. We believe in fostering a work environment where our team members can thrive and contribute to impactful projects that shape the future of various industries.

Our values are deeply embedded in everything we do. We strive for versatility, encouraging our teams to embrace new challenges and continuously expand their skill sets. This adaptability ensures we are prepared for the evolving demands of the technology landscape. Earning trust through reliability is paramount; we take ownership, honor our commitments, and consistently go above and beyond to achieve our clients' goals. Miratech operates across five continents and in numerous countries, with a dedicated team of nearly 1000 professionals. We are proud of our consistent growth and the recognition we've received from industry bodies like the International Association of Outsourcing Professionals® (IAOP®), which has included us in The Global Outsourcing 100® list for ten consecutive years. We are more than just a technology provider; we are a partner in innovation, committed to helping our clients navigate the complexities of the digital world and achieve their strategic objectives. Our expertise spans Customer Experience (CX) consulting, software engineering, and managed IT services, ensuring comprehensive support for our clients' transformative journeys.