AudioCodes Telephony Design Engineer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an experienced AudioCodes Telephony Design Engineer who will be responsible for designing, implementing, and supporting enterprise telephony solutions using AudioCodes platforms. The ideal candidate will have deep expertise in AudioCodes SBCs, gateways, and voice solutions, strong analytical and problem-solving skills, and the ability to collaborate closely with clients to understand their telephony requirements and deliver customized, high-performance voice architectures.

Language Requirement:
This role requires fluency in Mandarin/Chinese due to the need to communicate with Mandarin-speaking stakeholders and/or review documentation written in Mandarin.

Responsibilities:

• Architect and deploy SIP integration via AudioCodes into Genesys Cloud.
• Create and maintain IVR flows using Genesys Architect.
• Design network and SBC configurations ensuring voice quality and redundancy.
• Automate setups via scripts and CI/CD tools.
• Develop Visio diagrams, technical documentation, and configuration runbooks.

Qualifications

• 5+ years with AudioCodes SBCs/SIP trunking.
• Strong SIP/VoIP/QoS/TLS troubleshooting skills.
• Good Experience with contact center domain.
• Automation and scripting proficiency.
• Visio documentation skills and stakeholder-facing communication.
• Fluent Mandarin written and spoken level.

Nice to have:

• Genesys Cloud IVR flow design experience.

We offer:

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands. Collaborate on projects that really matter, shaping the future of global industries for some of the biggest names in business.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work, within a close-knit, values-driven community.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment, where differences are celebrated as a key driver of creativity and innovation. Our international culture of diversity gives everyone the chance to make a real difference – in their own way.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does. Our community is active on a range of sustainability issues, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality and inclusion.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.