Lead Technical Business System Analyst (TPRM) - NPW

Role Summary

The Lead Technical Business Systems Analyst – Cloud Security will play a critical role in the TPRM Program (CDT) by leading the end‑to‑end definition, analysis, and delivery of technical and security‑focused business requirements supporting the migration of external client partners from VPN‑based access to secure, scalable virtual access solutions.

This role is highly technical in nature and requires deep hands‑on understanding of cloud security, IAM, access controls, and enterprise security architecture, combined with strong ownership of requirements, solution design alignment, and technical delivery coordination.

Key Responsibilities

Technical Leadership & Ownership

• Lead technical requirement definition and analysis for cloud security and third‑party access initiatives.
• Own end‑to‑end delivery of technical requirements from intake through implementation and operational readiness.
• Drive project milestones, ensuring technical dependencies, risks, and security controls are addressed.
• Independently identify, escalate, and resolve complex technical and security issues; document root causes and remediation.

Technical Requirements & Systems Analysis

• Gather, analyze, and document technical, security, and system requirements across cloud, IAM, and access platforms.
• Translate business needs into detailed technical specifications, functional digital profiles, and access models.
• Define and document least‑privilege access profiles for external partners and third parties.
• Partner closely with architecture, IAM, and security engineering teams to ensure feasibility and alignment.

Cloud Security & Hands‑On Technical Contribution

• Provide hands‑on technical support across cloud, security, networking, and access technologies.
• Identify system‑level security gaps, access risks, and control weaknesses.
• Perform technical analysis and troubleshooting of cloud, application, infrastructure, and security issues.
• Assist with root cause analysis and recommend effective remediation strategies.
• Support secure solution implementation for external partners based on approved specifications.

Stakeholder & Cross‑Functional Collaboration

• Act as the primary technical liaison between business stakeholders, security, IAM, and engineering teams.
• Communicate directly with cross‑functional leads to clarify technical requirements and security objectives.
• Coordinate work items and changes through ServiceNow, DevOps, and SDLC processes.
• Monitor ServiceNow approval queues and ensure timely processing of access and security requests.

Security, Compliance & Governance

• Work closely with Information Security and IAM teams to ensure solutions are scalable, secure, and compliant.
• Maintain working knowledge of IS quality standards, compliance policies, SOPs, and audit requirements.
• Apply analytical judgment to assess complex security and risk scenarios using multiple data sources.
• Demonstrate strong awareness of GRC (Governance, Risk, and Compliance) principles as they apply to third‑party access.

Documentation & Enablement

• Produce clear, detailed technical documentation for systems, integrations, access models, and processes.
• Ensure documentation is maintained in approved repositories and communicated to stakeholders.
• Deliver technical readiness sessions and knowledge transfer to internal teams and external partners.

Required Experience & Qualifications

Experience

• 10–14 years of overall IT experience, with a strong emphasis on technical systems, cloud platforms, and security.
• 6+ years of experience as a Technical Business Systems Analyst, Systems Analyst, or similar role with hands‑on technical responsibility.
• 5+ years of experience working with cloud security, IAM, access management, or cybersecurity solutions.
• Proven experience supporting enterprise security, identity, or third‑party access programs.

Technical Skills

• Strong hands‑on knowledge of cloud security architectures and secure access models.
• Solid understanding of IAM concepts, least‑privilege principles, and third‑party access controls.
• Experience troubleshooting cloud, application, infrastructure, networking, and security issues.
• Experience working with ServiceNow, DevOps tools, and SDLC processes.
• Ability to perform technical analysis, risk assessment, and system‑level security reviews.

Professional Skills

• Strong analytical and problem‑solving capabilities with a technical mindset.
• Ability to translate complex business needs into secure, implementable technical solutions.
• Excellent written and verbal communication skills for technical and non‑technical audiences.
• Ability to work independently while leading technical discussions in cross‑functional environments.

Preferred Qualifications

• Prior experience supporting TPRM, vendor access, or external partner security programs.
• Experience in regulated or compliance‑driven enterprise environments.
• Background in cybersecurity, digital trust, identity governance, or access management initiatives.