United States onlyMemora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Director, Clinical Operations.
The Director, Clinical Operations role will have the responsibility of ensuring delivery, clinical quality, and performance of our suite of in-depth clinical programs across our base of customers. The ideal candidate will have a metrics-driven approach to clinical program performance, experience building and leading a team of clinicians, a deep understanding of health system operations, and experience working with product, design and engineering teams. Additionally, this role will work closely with multiple other functions across our organization including client success, sales, and marketing to ensure that we are setting and meeting the program performance expectations of our customers and the market. Ideal candidates will not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to health care - looking to make a significant impact on health care delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.
Primary Responsibilities:
- Build, manage, and enable a team that will:
- Meet with our clients to scope and identify goals, value prop, and expectations for new clinical products
- Partner with Product Design to develop full end-to-end program messaging and build baseline program content (tips and surveys) into our internal tools
- Serve as clinical SME design and implementation of programs, meeting with clients and going on-site when appropriate to evaluate client workflows and gather inputs to help design and configure our programs
- Drive client change management through trainings and site visits to ensure frontline staff are excited about Memora and are enabled to best leverage our program as part of their daily work
- Track and drive program optimization by partnering with Product, Design, IMs and CSEs to identifying opportunities for program modifications and facilitate cross-functional prioritization of identified improvements
Qualifications (Required):
- Experience building and managing a team responsible for clinical operations ; ideally experience building and managing a team of clinicians
- Experience partnering with a high functioning product team
- Experience tracking and owning metrics/analytics across multiple programs and program managing optimization of these program metrics cross-functionally
- Deep knowledge of hospital/clinical operations; experience of clinical operations and/or care delivery based in multiple years of experience in clinical practice treating patients in a large hospital setting and/or experience leading clinical operations at health systems and/or clinics
- Experience in a client-facing role, specifically with health systems or digital health customers
- Creative problem-solving skills and comfort with ambiguity and rapid decision-making
- Excellent communication skills, geared toward professional medical and corporate environments.
- Strong prioritization, time management and organizational skills, with high attention to detail, accuracy and accountability
Qualifications (Bonus):
- A medical degree, such as RN, NP, PA, MD, DO
- Additional degrees such as MBA, MPH, or MHS
- Prior experience in clinical quality and/or process improvement
This position offers remote flexibility allowing employees to work from home in any of the following hubs: Seattle, WA; Bay Area, CA; New York City, NY; and Chicago, IL.
What You Get:
- An opportunity to work on a rapidly scaling care delivery platform, engaging thousands of patients and care team members and growing 2-3x annually
- Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup
- Work alongside world-class clinical, operational, and technical teams to build and scale Memora
- Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams
- Improve the way care is delivered for hundreds of thousands of patients
- Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans
- Ownership over your success and the ability to significantly impact the growth of our company
- Benefits including health, dental, and vision coverage, flexible work hours, paid parental leave, company retreats, Macbook, and a 401(k) plan with employer matching
About Memora Health:
Memora Health, the leading intelligent care enablement platform, helps clinicians focus on top-of-license practice while proactively engaging patients along complex care journeys. Memora partners with leading health systems, health plans, and digital health companies to transform the care delivery process for care teams and patients. Our platform digitizes and automates high-touch clinical workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication and support. Memora Health is headquartered in San Francisco, CA, with clients and team members across the country, and is backed by Andreessen Horowitz, Transformation Capital, General Catalyst, AlleyCorp, Frist Cressey Ventures, Martin Ventures, Kevin Durant and Rich Kleiman’s Thirty Five Ventures, Sachin Jain, and several other strategic healthcare groups.
Applicants must be currently authorized to work in the United States on a full-time basis. Memora Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
