Senior Medical Operations Specialist

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

As a Senior Medical Operations Specialist at Cerebral, you will you will work with our clinical leaders to support the day to day operations of a group of Prescribers and collaborative physicians, establishing an environment where the clinical team meet all expectations to enable Cerebral to attain our mission of increasing access to high quality, long term mental healthcare. The MedOps Specialist will work with the clinical leadership team to implement new processes, track performance against targets, ensure compliance with policies and procedures and analyze individual performance.

This individual will be responsible for clinical audits, triaging and / or completing clinical tasks and lab requests for clients, and strategizing ways to improve the performance of a group of Prescribers and collaborative physicians, and is a key leader on our clinical operations team.

Who you are:

• Registered Nurse (RN) with Bachelor of Science in Nursing (BSN) degree
• 3+ years of healthcare operations experience within a psychiatric environment
• Staff management preferred, specifically experience with 1099 contractors
• Experience with data analysis and developing data-driven recommendations to drive operational strategy and decisions
• Detail-oriented multitasker
• Excellent communication skills including clear written communication, and the ability to effectively interact with all members of the clinical team, Therapists, and leadership
• Ability to effectively work with and support a team of prescribers and collaborative physicians
• Advanced proficiency using a computer and ability to learn how to use new computer programs quickly
• Ability to work under pressure and meet deadlines
• Experience working in a fast-paced or startup environment a plus
• Experience utilizing data visualization tools such as Looker or Tableau a plus

How your skills and passion will come to life at Cerebral:

• Support day to day operations of Prescribers and collaborative physicians
• Own clinical audits, lab process, and any clinical support needed through the task system daily
• Analyze and ensure compliance with Prescribers and collaborative physicians policies and procedures
• Document and address performance issues as needed
• Support day-to-day Prescribers and collaborative physicians questions related to processes and expectations
• Address operational issues as they arise and collaborate with other members of the Clinical Operations team to problem solve
• Assure appropriate and effective use of technology and applications including the EMR, Slack, and others, creating training or educational content for new launches and continuous improvements, as needed
• Analyze and report key metrics on KPI dashboard and develop strategies and processes to address deficiencies
  • Responsible for process and outcomes metrics of the Prescribers and collaborative physician team including efficiency, productivity and clinical delivery domains
  • Review and analyze data, diagnose areas of opportunity, develop and implement improvement plans

What we offer:

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes annual bonus and equity / stock options
  • Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and “No Meeting Wednesdays”
  • Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
  • Access to free Cerebral therapy services (up to 7 sessions per year)
  • Medical travel expense health reimbursement arrangement
  • Paid parental leave after 3 months
• Culture & connectivity:
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
  • Virtual social events enable us to build a sense of community and connect on a more personal level
  • Optional in-person local meetups for major hub cities

The national base salary range (OR the national hourly range for nonexempt positions) offered for this position is outlined below. Cerebral is committed to equal pay for equal work; however, business reasons may dictate variations in pay that are attributed to objective factors, such as a candidate's qualifications and years of experience. Total compensation includes base salary and may include an annual performance bonus and equity/stock options.

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.